Driver Marketplace Live-Selling Coordinator

ABOUT VEHO

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

ABOUT THE ROLE

Veho partners with a network of independent contractor drivers who complete last-mile deliveries for customers. The Driver Marketplace team helps ensure there is enough driver supply to meet delivery demand while improving marketplace performance, driver experience, and operational execution.

As a Driver Marketplace Live-Selling Coordinator, you will help manage Veho’s live marketplace operations across the United States. You will monitor route sell-through, respond to real-time operational issues, coordinate pricing and communication actions, and work closely with teams across Ground Operations, Transportation, NOC, and third-party logistics partners.

This is a hands-on operations role for someone who enjoys solving problems in real time, following clear processes, communicating across teams, and taking ownership of important details. You will start by mastering the core workflows that keep Veho’s marketplace moving, then grow into broader ownership of the real time operational decisions, disruptions, and improvements that shape marketplace performance.

This role is based in Bogotá and includes a schedule that supports 5-day marketplace coverage. Weekend work is part of the regular schedule.

WHAT YOU’LL DO

• Monitor marketplace performance and take action to support route sell-through across Veho’s delivery markets

• Coordinate real time operational responses with teams across Ground Operations, Transportation, the National Operations Command, and external partners

• Support marketplace decisions related to route availability, driver incentives, operational disruptions, and delivery readiness

• Create and schedule clear English and Spanish communications for driver partners, including marketplace updates, service disruptions, and time sensitive reminders

• Monitor external factors that may affect delivery operations, including weather, traffic disruptions, holidays, and major local events

• Represent Driver Marketplace Operations in daily cross functional meetings, sharing marketplace performance, active risks, and required follow up

• Document actions, track outcomes, and escalate issues that require additional review or approval

• Help improve the processes, tools, and communication workflows that support live marketplace operations

• Over time, take on broader ownership of recurring operational planning and marketplace readiness initiatives

WHO YOU ARE

• Execution Focused: You can manage multiple priorities, follow established processes, and keep work moving in a fast paced environment without losing track of details.

• Calm and Accountable: You can assess an issue, take the next best action, document your work, and escalate when needed.

• Clear, Collaborative Communicator: You communicate professionally in English and Spanish, both in writing and in live cross functional conversations, and build strong working relationships across teams.

• Proactive Problem Solver: You notice patterns, flag risks early, and look for practical ways to improve processes, tools, and day to day operations.

• Adaptable and Growth Oriented: You are comfortable operating in a changing environment, starting with structured execution and taking on broader ownership over time.

• Embrace AI as a Force Multiplier: You use AI tools thoughtfully to work faster, improve communication, organize information, and solve problems.

WHAT YOU BRING

• An advanced English level (B2 or Higher)

• 3+ years of experience in live operations, logistics, marketplace operations, customer operations, transportation, ecommerce, or a related field.

• Professional fluency in English and Spanish, including strong written and communication skills in both languages.

• Experience working with teams based in the United States

• Experience managing time-sensitive operational issues, escalations, or customer-facing communications.

• Strong proficiency with Google Workspace and Slack.

• Comfort learning new internal tools and operational systems quickly.

• Experience in gig economy, delivery, rideshare, ecommerce, logistics, or two-sided marketplace environments is a plus.

• Experience with AI tools such as Claude, ChatGPT, or Gemini is a plus.

• Comfortable working in a hybrid environment with a flexible schedule that may include Sunday or other weekend coverage

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

All California applicants please reference our California Applicant Privacy Notice located here https://drive.google.com/file/d/1yvI9KKjVm6YUurqLi_LTQtdh7d0J7Lrd/view?usp=sharing.