Delivery Manager

**About Ubiminds** ------------------ Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. We curate top 5% Brazilian talent to support our clients’ LATAM strategy, combining high performance with a strong focus on people experience. **Our Culture** --------------- * **People First:** We prioritize people above all. * **Challenge Yourself:** Continuous improvement is part of who we are. * **Make It Happen:** Ownership and attitude matter. * **We’re In This Together:** Collaboration drives our success. * **Averaging On Awesome:** High standards are the norm. * **Keep It Real:** Transparency and honesty always. **Perks & Benefits** -------------------- * Work in a fast-paced and innovative environment, interacting with leaders of industry-leading companies. * Rely on a network of partners and allies that will help you convert grit into revenue. * Choose to work remotely or at our office – we are a distributed team, after all. * Get your own MacBook (none of that BYOD stuff here). * Enjoy tasty snacks, soft drinks, and booze at our HQ. **About the Role** ------------------ We are looking for a proactive, empathetic, and business-oriented **Delivery Manager** to join our Delivery Team. In this role, you will act as a **strategic partner to clients and a trusted point of contact for our Ubiminders**, ensuring a high-quality experience on both sides. Your main focus will be to **understand, track, and communicate the impact of our consultants’ work**, making sure clients clearly perceive the value delivered. You will play a key role in **client retention and experience**, working closely with People teams, while also supporting **account growth through insights** in partnership with Account Managers. This role requires a highly consultative mindset, **with strong relationship** management and communication skills. **What You’ll Do** ------------------ ### **Client Relationship & Value Delivery** * Build strong relationships and act as the main point of contact for delivery topics. * Lead regular client syncs, ensuring alignment, transparency, and satisfaction. * Clearly communicate the business impact and value generated by consultants. ### **Delivery Excellence & Value Tracking** * Monitor consultant performance and ensure alignment with client expectations. * Track delivery health, proactively identifying and mitigating risks. * Provide visibility into results, outcomes, and overall impact. ### **Consultant Experience & Retention** * Build trust with consultants through regular check-ins and ongoing support. * Identify early signs of disengagement or attrition risk and act proactively. * Partner with People teams to support development and retention strategies. ### **Risk & Issue Management** * Identify and manage risks related to performance, engagement, and satisfaction. * Handle complex situations and mediate conflicts between clients and consultants. * Escalate issues when needed, ensuring timely and effective resolution. ### **Project Management** * Manage outsourcing projects (when applicable), ensuring alignment on scope, timelines, and deliverables. * Monitor progress and proactively mitigate risks. * Keep stakeholders aligned throughout the project lifecycle. ### **Opportunity Identification & Growth Support** * Identify opportunities for expansion within existing accounts. * Share insights with Account Managers to support growth strategies. * Contribute to long-term partnerships through consistent value delivery. ### **Cross-functional Collaboration** * Collaborate with Talent, People, and Account teams to ensure alignment. * Support hiring and onboarding processes when needed. * Contribute to continuous improvement of delivery and internal processes. **What We’re Looking For** -------------------------- ### **Mandatory Skills** * Native or bilingual proficiency in **English and Portuguese**. * Experience in **Project Management, Client Success, or Account Management** (preferably in tech, outsourcing, or staffing). * Strong ability to **understand and communicate business impact**. * Excellent **communication, interpersonal, and stakeholder management skills**. * Proven **problem-solving and conflict-resolution** abilities. * Ability to manage multiple priorities in a fast-paced environment. ### **Nice to Have** * Experience with **staff augmentation or distributed teams**. * Familiarity with **software development environments**. **Role Structure & Collaboration** ---------------------------------- * **Account Managers:** Responsible for account growth and expansion. * **Talent Acquisition (TA):** Responsible for hiring and pipeline management. * **Project Managers:** Responsible for **delivery visibility, client relationship, and retention**, acting as the bridge between clients and consultants.