Data and Robotics Operations Analyst - 100% remote - Latin America based

This is a 100% remote position for candidates based in Latin America.

To support our physical fleet in the field, this role requires working a 40-hour week on Pacific Time (PT) across Monday, Tuesday, Wednesday, Friday, and Saturday (Thursdays and Sundays are OFF). Candidates must be comfortable with weekend morning coverage (Saturdays starting at 4:00 AM PT).

Glacier is a Series A startup based in San Francisco that builds in-house computer vision models to power two core products:

• a robot that identifies and sorts materials inside recycling facilities

• an analytics system that tracks recyclables and reports metrics to key stakeholders in the industry.

These technologies are already helping to divert tons of recyclables (literally!) from landfills every day.

++From major CPG companies like Colgate and Amazon++ to municipal recycling facilities, our clients trust us to turn recycling data into actionable insights. Our technology has been recognized as one of++TIME's Best Inventions++ and++featured in a TIME documentary++ ,++TechCrunch++,++Fortune++, and++CBS++.

We're thrilled to expand our incredible team with a dedicated Data and Robotics Operations Analysts based in Latin America.

About us:

• Our founders come from Facebook engineering and Bain consulting.

• We're backed by top-tier VCs with extensive technical and industry expertise.

• We have several machines in production and a robust pipeline of upcoming deployments.

Here's where your expertise comes into play:

We're looking for a detail-oriented individual to help keep our growing fleet of robots operational and ensure their success in the field. You will play a crucial role in monitoring our systems and reporting key insights to enable swift issue resolution and support new deployments.

Your responsibilities:

• Answer inbound customer calls, conduct first-round troubleshooting, and communicate findings clearly and professionally using defined scripts and guidelines

• Produce accurate and error-free internal and external reports in English for both technical and non-technical audiences, including documentation to support customer acceptance testing procedures

• Monitor the Scanner and Robotic fleet by running a set of queries and following defined processes.

• Routing anomalies in robot behavior or other data sources to the correct internal escalation teams to support customer issue resolution.

• Support the success of new robot installations and scanner deployments through meticulous monitoring of robot behavior and data evaluations.

Requirements:

• 2+ years of experience in a role focused on data analysis, operations analysis, or product support, specifically involving data monitoring and reporting.

• Proven ability to meticulously monitor data, identify anomalies, and follow defined processes with exceptional attention to detail.

• Comfort and experience working with software, computer, or electromechanical systems in a diagnostic or support capacity.

• English Fluency (B2 or higher), as you will be working with a US-based team.

• Experience working with US companies or clients is a plus.

Why Join Us?

• Mission-Driven Work -- Be part of a company dedicated to sustainability and ending waste.

• Cross-Functional Impact -- Work closely with engineering and field operations to solve complex problems with meaningful outcomes.

• Backed to Succeed -- Our founders bring experience from Facebook and Bain, and we're supported by top-tier investors with deep technical and industry expertise.

Role Specifics:

• Contract position for 6-12 months with a monthly fixed rate

• Fully remote

Work Schedule (Pacific Time):

• Monday, Tuesday & Friday: 8:00 AM -- 4:00 PM PT (8 hrs)

• Wednesday: 9:00 AM -- 4:00 PM PT (7 hrs)

• Saturday: 4:00 AM -- 1:00 PM PT (9 hrs)

• Thursday & Sunday: OFF

• Total: 40 hours / week