CX Project Manager (Genesys Cloud experience)
Miratech
$0-$0 / yr
Salary
brazil
Region
ASAP
Start Date
About Miratech
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
About this Role.
We are seeking a highly skilled Project Manager to join our team, responsible for overseeing projects in the CX domain, with a focus on supporting both scope-based and time-and-material (T&M) engagements.
Responsibilities:
Coordination of project management activities, resources, budget control, equipment, and information.
Develop and maintain project documentation, invoices, plans, and reports.
Maintain project plans, including schedule and project timeline, team plans, etc.
Meet targets criteria within the project.
Identify and manage risks to ensure delivery is on time.
Lead and motivate project team, coordinating the project team to keep them on track and keeping the project on budget.
Project cost management.
Develop and maintain strong business relationships.
Act as the point of contact and communicate project status to all participants, plan meetings, minutes keeping.
Cooperate and coordinate with other departments, and third-party subcontractors, satisfy the needs of different stakeholders over the project lifecycle.
3+ years of experience in project management with CCaaS.
Experience with Genesys Cloud transformations is required
Business analytics skills.
Technical hands-on experience with Genesys Cloud platform is a plus.
In-depth experience with identifying and understanding the user and business needs.
Master's or bachelor's degree, preferably in Technical and/or Economics Science.
Strong knowledge of Microsoft Office, Excel (pivot tables, data analysis, etc.), PowerPoint, and Visio.
Excellent self-management, planning, organizational, presentation, and analytical skills.
Attention to detail.
Perfect communication and interpersonal skills.
Upper-Intermediate or higher English.
Ability to work in a multicultural team