Customer Support Specialist (Locator Support)

**Role:** (Remote / Full-Time) **Location: Latin America, Mexico** **Schedule:** US Central Time We are hiring a Customer Support Specialist to assist our locator clients using our software platform. This role provides multi-channel customer support through calls, email, and chat. You will guide clients on how to use the platform, answer questions, and help resolve issues. Because you will be supporting English-speaking clients, excellent spoken and written English is required. **Responsibilities** * Provide customer support through calls, email, and chat * Assist locator clients in navigating our platform * Explain features and guide users step-by-step * Troubleshoot common issues and provide solutions * Escalate complex cases when necessary * Maintain clear, professional communication with clients * At least 2 years of BPO or customer support experience * Experience handling voice and non-voice support * Excellent English communication skills (spoken and written) * Comfortable learning and using software applications * Reliable internet connection and home workspace * Available to work US Central Time hours * 100% remote / home-based work * Monthly salary: $1000 - $1,500 USD monthly (based on experience) * Collaborative and supportive team