Customer Support Specialist (Incident Resolution)
RateHawk
$0-$0 / yr
Salary
argentina
Region
ASAP
Start Date
About RateHawk
RateHawk is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals.We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 320 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 130 000 properties contracted directly. This allows us to provide our clients located in over 220 source markets with more than 2 700 000 properties all over the world.
Our goal is to ensure that our customers and our partners are always offered the best prices for any type of accommodation and air tickets in any geography.
About this Role.
Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.
Who We Are:
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!
Requirements
What You’ll Do:
Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system.
Advise clients: Provide expert advice on bookings and our products.
Communicate: Engage with suppliers, hotels, and clients via email and phone.
Work with systems: Utilize CRM systems and our internal databases efficiently.
What We’re Looking For:
English Proficiency: Upper Intermediate level (both spoken and written).
Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
Quick Learner: Ability to learn quickly and stay results-focused.
Tech Requirements: A functioning computer and microphone.
Travel Knowledge: Understanding of the travel business and booking systems is an advantage!
Benefits
What We Offer:
Remote Work: Work from the comfort of your home.
Great Team: Join a young and active team of super specialists.
Flexible Schedule: 2 days-on after 2-days off.
Competitive Salary: Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI.
Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
Perks: Enjoy corporate discounts on hotels and other services.
The Process:
- Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
- Meeting with HR: A friendly chat with our HR team.
- One minute Internet Speed Test: Just to make sure you’re all set for remote work.
- Interview results and offer!
Learn more about our data protection practices in our Privacy Policy:
https://emergingtravel.notion.site/recruitment-privacy-notice
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!