Customer Support Lead for DTC Company (US-Based, Remote)
Paired
$0-$0 / yr
Salary
honduras
Region
ASAP
Start Date
About Paired
Paired serves as your bridge to global career possibilities. We're dedicated to connecting you with esteemed US companies and offering remote work options. Your journey to a thriving international career starts here.
About this Role.
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client is looking for a full-time Customer Support Specialist with experience in DTC (Direct-to-Consumer) brands.
Key Responsibilities:
Lead and manage the customer support team, ensuring high performance and service quality
Handle phone, email, and chat support inquiries
Create, document, and optimize SOPs for customer support processes
Recommend and improve the customer support tech stack (e.g., Gorgias, Shopify, and other tools)
Ensure timely, empathetic, and high-quality responses to customers
Multitask effectively while maintaining attention to detail
Work closely with cross-functional teams to improve customer experience
Requirements
Proven experience in a DTC company
Strong proficiency with Gorgias and Shopify
Excellent written and verbal communication skills
Ability to multitask and provide timely, empathetic support
Must be willing to work Monday to Friday, 9 AM to 6 PM EST
Must have experience in a lead role
Hands-on experience handling phone support
Experience creating SOPs
Ability to recommend and optimize tech stack solutions
Benefits
Full-time
Competitive Salary in USD
Work From Anywhere