Customer Success Program Manager
Smart Apartment Data
About Smart Apartment Data
Smart is the trusted source of market intelligence to the apartment industry. We offer comprehensive data platforms designed for Owners, Brokers, Management Companies, On-Site Teams, Suppliers and Locators who need accurate in-depth information to make business decisions and informed investments.
As a winner 'Houston Best & Brightest Companies to Work' , we place strong emphasis on offering a fun work-environment, healthy work-life balance of course, fun and challenging work.
About this Role.
About the Role
We need someone to run our customer success program from the ground up — onboarding, training, follow-through, and retention. Think of it like a project manager for the customer journey: you're not doing every task yourself, you're making sure the right things happen at the right time.
What You'll Do
Own the customer onboarding-to-retention workflow
Direct follow-ups and check-ins to catch and solve problems early
Coordinate across sales, accounting, and product as issues arise
Build the systems and processes as you go — this role isn't fully defined yet
Report progress and flag issues before they become bigger problems
Requirements
Who you are
10-15 years of experience managing people or complex processes
A track record of taking on responsibility without needing close supervision
Comfortable working through ambiguity and building structure where none exists
Excellent written and spoken English
A career pattern that shows sustained interest in this type of work, rather than frequent shifts between unrelated roles
Benefits
We offer:
Open to candidates in Latin America or Europe
Salary: 2500–3500 USD/month (based on experience)
100% Remote