Customer Success Manager
QAD, Inc.
$0-$0 / yr
Salary
mexico
Region
ASAP
Start Date
About QAD, Inc.
QAD is a global leader in next-generation SaaS manufacturing and supply chain solutions. As we continue to scale our international footprint, we are seeking visionary talent to help our customers build Adaptive Enterprises. Join us in solving complex, real-world industrial challenges through innovative cloud technology.
Location: Mexico (100% Remote)
Requirement: Fluency in English and Spanish (Bilingual)
About this Role.
The Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support, and value demonstration. The Customer Success Manager will be primarily responsible for the ownership and ongoing development of Digital and Smart Business Engagement model customers. This development includes successfully nurturing and supporting customers throughout the customer journey**.**
What you will do:
Ability to meet regular renewal and customer satisfaction targets.
Accountable for driving customers to be referenceable
Responsible for “Customer Journey” artifact development, maintenance, and delivery
Responsible for tracking all customer-related interactions and updates in Salesforce
Monitor customer growth and changes in personnel
Increase customers’ utilization of QAD products
Partner with sales executives globally to ensure they are informed about issues, support escalations, events, growth, etc. of assigned customers. -Support deal execution as needed, including the customer procurement group. -Notify sales executives of new opportunities for existing customers or new leads.
3-5 years of sales, project implementation, and/or customer service experience.
A Bachelor’s degree
2-4 year ERP/SaaS software experience a plus.
Working knowledge of Excel, PowerPoint and Word. (Salesforce, Planhat, Gainsight preferred).
Demonstrates a clear understanding of how their work contributes to broader team or project objectives.
Proactively identifies opportunities to improve efficiency or effectiveness in their area of responsibility.
Takes initiative to collaborate with others across teams to achieve common goals.