Customer Success Manager

ABOUT OUR CLIENT Our client is a fast-growing company in the AI-powered business communication space, helping organizations replace manual workflows with intelligent AI agents across voice, chat, and messaging. They partner with enterprise staffing and workforce organizations, embedding AI agents directly into ATS and CRM systems to drive automation, efficiency, and scale. As adoption grows, customer success, retention, and expansion are core priorities, and this role is central to that mission. 🌍 Remote role (LATAM-based candidates) 🇺🇸 Full English fluency required ⏰ U.S. customer coverage (EST hours) ROLE OVERVIEW We are looking for a Customer Success Manager who owns post-sale outcomes end-to-end. This is not a traditional relationship management role. You will act as the primary owner of your accounts, responsible for onboarding, solution design, AI agent configuration, workflow optimization, and long-term expansion. This role blends: - Customer Success - Solution Design - Light Technical Architecture You will translate business requirements into scalable system designs and ensure the product becomes deeply embedded into customer workflows. WHERE YOU’LL WORK 📍 Remote (LATAM-based candidates) ⭐ Optional hybrid in Buenos Aires (WeWork Vicente López) 🗣 Full English fluency required ⏰ Work aligned with U.S. EST hours WHAT YOU’LL DO 🤖 BECOME A PLATFORM EXPERT - Master AI agents, automations, integrations, and analytics - Advise customers on ROI and workflow optimization 🤝 OWN CUSTOMER RELATIONSHIPS - Own onboarding, adoption, and expansion lifecycle - Act as the main strategic point of contact 🧩 DESIGN AI SOLUTIONS - Configure AI agents across voice, chat, and messaging - Translate business needs into scalable system designs - Support ATS and CRM integrations 📈 DRIVE ADOPTION AND ROI - Ensure strong product adoption and usage growth - Identify opportunities for deeper workflow embedding 📊 RUN STRATEGIC REVIEWS - Lead QBRs and performance check-ins - Identify risks early and mitigate churn 🚀 IDENTIFY GROWTH OPPORTUNITIES - Spot expansion opportunities based on customer success - Partner with leadership on retention strategy WHAT WE’RE LOOKING FOR - Experience in post-sale SaaS Customer Success roles - Strong systems thinking and technical curiosity - Ability to design solutions, not just manage relationships - Comfortable working in ambiguity and fast-paced environments - Excellent English communication with U.S. customers - Proactive, structured, and accountable mindset WHAT WE OFFER - High ownership in a fast-growing AI company - Direct impact on customers, product, and revenue - Close collaboration with founders and engineering teams - Strong growth and performance-based progression - Opportunity to work on real AI-driven transformation in enterprise workflows