Customer Service Representative- Remote (JM-FT)

We are seeking a professional and customer-focused Customer Service Representative with excellent spoken English and a clear, neutral accent to join our team.

The ideal candidate is friendly, organized, and confident handling customer interactions over the phone while providing outstanding service and support.

Key Responsibilities

• Answer incoming calls from clients in a professional and courteous manner.

• Follow up with customers regarding inquiries, appointments, and ongoing requests.

• Prepare and send estimates accurately and in a timely manner.

• Provide exceptional customer service by addressing client questions and resolving concerns.

• Maintain accurate records of customer interactions and follow-up activities.

• Coordinate with internal team members to ensure prompt resolution of customer needs.

Requirements

• Excellent spoken and written English with a clear, neutral accent.

• Previous experience in customer service, call handling, or a similar client-facing role.

• Strong communication and interpersonal skills.

• Excellent organizational skills and attention to detail.

• Comfortable working with CRM systems and standard office software.

• Reliable internet connection and a quiet workspace for handling customer calls.

The ideal candidate is proactive, dependable, and committed to delivering a positive customer experience on every interaction.

Benefits

• 100% remote position

• Long-term opportunity

• Supportive team environment

• Opportunities for professional growth

• Experience working with international clients