Customer Service Representative - Remote - GOS
Geeks on Site
About Geeks on Site
About Us
Geeks on Site is a nationally recognized tech support and installation firm, founded in 2002 and headquartered in Coral Gables, Florida. With over 20 years of experience, we've grown to serve more than 150 cities across the U.S., offering both onsite and remote solutions for home and business clients
What We Do
We specialize in a full suite of IT services including:
Computer repair and troubleshooting (hardware & software)
Virus, spyware, and adware removal
Data recovery and system backups
Wireless network installation and configuration
Smart home devices, CCTV setup, and TV mounting
Comprehensive training—from Windows and Microsoft Office to social media basics
Our certified technicians are equipped to help customers at all skill levels. For businesses, we extend support to server installs, firewall setup, printer/scanner maintenance, and ongoing managed IT plans
Our Culture & Team
We’re a mid-sized, privately held company (approx. 200–500 employees) that values expertise, customer focus, and continuous learning. Many roles follow a 1099 contractor model, offering scheduling flexibility and independence—ideal for self-motivated professionals looking to thrive.
Mission Statement
Geeks on Site is on a mission to simplify technology for everyone—empowering homes and businesses with dependable, friendly, and timely tech services. Whether fixing a PC, mounting a TV, or securing a smart network, we stand by our promise: “We will fix your computer today!”
About this Role.
About Us
Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.
Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services—offering fast, reliable solutions across a wide range of devices and systems.
Job Overview
This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.
Responsibilities
Answer a high volume of inbound calls from customers in a professional and friendly manner.
Listen actively, identify customer needs, and provide accurate information or solutions.
Follow call scripts and company guidelines to ensure consistent service quality.
Escalate complex technical issues to the appropriate team when necessary.
Maintain accurate and organized call logs in our system.
Multitask efficiently while navigating multiple systems and tools.
Requirements
Excellent verbal communication - B2 english proficiency is required
High school diploma or equivalent.
Customer Representative experience preferred but not required.
Computer literacy and experience with CRM systems.
Schedule flexibility to work 6 days a week within hours of operation: 7am - 12am EST.
Provide a Police Record from your country of residence
A copy of the ID
Equipment Requirements
A laptop or desktop computer (Windows 10/11, MAC are not compatible with our system)
Minimum 8 GB RAM (16 GB recommended for optimal performance)
Modern processor (Intel i5 or equivalent to AMD Ryzen 3 or 5)
SSD 250 GB Min
USB headset with noise-canceling microphone
Energy and Internet stability (At least 50Mbps internet speed)
Able to connect to ethernet.
Connectivity
Minimum 25 Mbps download / 10 Mbps upload
Wired (Ethernet) connection strongly preferred over Wi-Fi
Benefits
Competitive pay 400 – 600 monthly payment (based on experience/location).
Paid training program.
15 days PTO per annum.
Work remotely from anywhere in LATAM.
Opportunity to grow with a U.S.-based company leading in tech services.
Fast-paced, dynamic environment where your impact is recognized.