Customer Service Representative - Nicaragua
Geeks on Site
About Geeks on Site
About Us
Geeks on Site is a nationally recognized tech support and installation firm, founded in 2002 and headquartered in Coral Gables, Florida. With over 20 years of experience, we've grown to serve more than 150 cities across the U.S., offering both onsite and remote solutions for home and business clients
What We Do
We specialize in a full suite of IT services including:
Computer repair and troubleshooting (hardware & software)
Virus, spyware, and adware removal
Data recovery and system backups
Wireless network installation and configuration
Smart home devices, CCTV setup, and TV mounting
Comprehensive training—from Windows and Microsoft Office to social media basics
Our certified technicians are equipped to help customers at all skill levels. For businesses, we extend support to server installs, firewall setup, printer/scanner maintenance, and ongoing managed IT plans
Our Culture & Team
We’re a mid-sized, privately held company (approx. 200–500 employees) that values expertise, customer focus, and continuous learning. Many roles follow a 1099 contractor model, offering scheduling flexibility and independence—ideal for self-motivated professionals looking to thrive.
Mission Statement
Geeks on Site is on a mission to simplify technology for everyone—empowering homes and businesses with dependable, friendly, and timely tech services. Whether fixing a PC, mounting a TV, or securing a smart network, we stand by our promise: “We will fix your computer today!”
About this Role.
About Us
Responsive Answering Service provides contact center and answering services to businesses across the United States.
We act as an extension of our clients’ operations—integrating seamlessly with their systems, workflows, and brand voice. Our distributed teams enable flexible, scalable coverage while maintaining a strong focus on service quality, reliability, and performance
Job Overview
We are looking for a motivated and bilingual Customer Service Representative to join our remote team. In this role, you will be responsible for assisting customers, addressing their questions and concerns, and providing a positive customer experience through clear and professional communication.
Responsibilities
Handle inbound customer calls in a professional and friendly manner.
Assist customers with questions, requests, and concerns.
Provide accurate information and appropriate solutions based on customer needs.
Resolve customer issues efficiently while maintaining a positive customer experience.
Communicate clearly and professionally in both English and Spanish.
Document customer interactions and relevant information accurately.
Follow company procedures, guidelines, and quality standards.
Escalate complex issues to the appropriate team when necessary.
Maintain a customer-focused approach throughout every interaction.
Requirements
Fluent in English and Spanish, both written and spoken.
Excellent communication and active listening skills.
Strong customer service and problem-solving skills.
Comfortable handling inbound customer calls.
Ability to remain professional and patient when assisting customers.
Good grammar and attention to detail.
Ability to work independently in a remote environment.
Own computer and headset.
Reliable internet connection and a quiet, professional workspace at home.
Schedule flexibility.
Previous customer service experience is preferred but not required.
Equipment Requirements
Laptop or desktop computer.
Minimum 8 GB RAM; 16 GB recommended.
USB headset with a noise-canceling microphone.
Stable power and internet connection.
Ability to connect via Ethernet.
Connectivity
Minimum 25 Mbps download / 10 Mbps upload
Wired (Ethernet) connection strongly preferred over Wi-Fi
Benefits
Performance-based bonus opportunities.
Payments via Deel.
Fully remote position within LATAM.
Opportunity for professional growth within a U.S.-based technology company.
2 days off per week.
