Customer Service Admin (Live Events & Customer Fulfillment Support)

Job Title: Customer Service Admin (Live Events & Customer Fulfillment Support) Location: Remote Hours: Full time, 9:00 AM - 5:00 PM MST Compensation: $1,000 - $1,500/ monthly (salary based on assessment) About the Company Our client is a startup helping Canadians become real estate investors through online events, bootcamps, and high-ticket coaching, offering community support and weekly calls. Their clients value the company's proactive communication, trustworthiness, and professionalism. They pride themselves on delivering a high-touch, impactful experience for clients. About the Role This role focuses on customer digital fulfillment and on-call event management to ensure all live sessions and student communications run smoothly. Core Responsibilities - Customer digital fulfillment - On-call event management during live sessions Core Tasks Execute Calls / Event Deliverables / Coaching / Inbox Management - Run all live sessions, including weekly and weekend calls - Prepare event assets: slides, videos, timers, surveys, and event links - Admit attendees and manage chat during sessions - Fulfillment requests from Ben, including providing resources, links, and course access - Launch and manage calls - Breakouts & spotlight speakers - Gifts, bonuses, and follow-ups - Respond to students quickly and clearly - Clear inbox with solutions Requirements - Has a solid 2+ years of experience in live event management, customer support, or digital fulfillment roles - Strong communication and problem-solving skills - Ability to multitask and manage live sessions efficiently - Proficiency with online tools for events and course management Operating Standards - Clarity – Should clearly understand what to do and where to go - Speed – Calls run smoothly and customers receive fast responses - Accuracy – Links, assets, and information are correct - Integrity – Work and communication are honest and professional - Results – Calls, deliverables, and student support are executed efficiently and completed #LI-NC1