Customer Service & Admin Assistant
Scalesource
$0-$0 / yr
Salary
mexico
Region
ASAP
Start Date
About Scalesource
Grow your team with ScaleSource.
Looking to add a new person to your team that`s full-time? Want to spend 75% less for the exact same skill level of talent you’d get with a W2 employee? This is a NO-BRAINER!
Tired of Upwork? Tired of freelance engagements? Tired of overpaying for underperforming W-2 employees? We provide you with a full time remote team member that’s actually on your team, part of your culture and brand, absolutely no different than the workers physically in your office, but for 75% less cost.
About this Role.
Customer Service / Admin Assistant
Location: Remote (Work from Home) Schedule: Monday–Friday, 9:00 AM–6:00 PM (PST, CST, EST) | Compensation: 1,250 USD/month first 90 days, 1,500 USD/month after
About the Role Operators are bleeding revenue from missed calls, CRM chaos, and admin pulling managers off the floor — this role fixes that cleanly. You own the entire customer communication lifecycle so location managers stay focused on growth, not inbox triage.
What You'll Actually Do
Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging
Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery
Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current
Handle routine franchise admin so managers stay locked on operations
Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding
Requirements
3+ years in customer-facing or admin support roles
Handled 60+ customer interactions/day for 6+ consecutive months
2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM
Willing to undergo necessary training assessment as part of the recruitment process.
Professional home office setup and reliable internet
Benefits
Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat
Real Upside: Strong performers unlock raises, long-term stability, and future opportunities
Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution
Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one
Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run