Customer Experience & Revenue Representative (B2B)

Customer Experience & Revenue Representative (B2B) Location: Remote (LATAM) Schedule: Monday - Friday. Pacific or Eastern Time 40hrs a week ( Could change based on business needs) Salary Range: $1,800 – $2,500 USD per month + commission

We are looking for a revenue-driven Customer Experience & Revenue Representative. In this role, you will manage live customer conversations, place orders over the phone, and drive revenue across an active book of B2B customers.

This is not a traditional support role. It combines customer experience, consultative selling, and revenue ownership. The ideal candidate is confident on the phone, highly organized, and motivated by performance and results.

Role Overview

As a Customer Experience & Revenue Representative, you will be responsible for engaging with customers through phone conversations, advising on products and services, and closing transactions. You will manage a portfolio of B2B clients while identifying opportunities to increase revenue through upselling and cross-selling.

Key Responsibilities

Customer Engagement & Sales

• Handle 40+ primarily outbound phone calls per day
• Conduct 10–15 meaningful customer conversations daily
• Place orders directly over the phone
• Advise customers on products and services

Revenue Generation

• Identify upsell and cross-sell opportunities
• Manage and grow an assigned book of B2B customers
• Support customer retention through proactive outreach

CRM & Documentation

• Document all customer interactions and activities in CRM (Salesforce preferred)

Revenue Accountability

• Performance is measured by orders placed, upsells, and product packages sold

Requirements

• 4+ years of experience in phone-based, customer-facing roles
• Experience in Inside Sales, Account Management, or Customer Success
• Prior experience placing orders or closing transactions
• CRM experience (Salesforce preferred)
• Advanced English (C1 or near-native)
• Strong phone presence and communication skills
• Experience with objection handling and consultative selling
• Strong attention to detail and organization
• Experience working with B2B customers
• Background in high-volume call environments

Ideal Candidate Profile

• Revenue-oriented and results-driven
• Comfortable working in a phone-based role
• Strong communicator with a consultative approach
• Organized and detail-oriented
• Proactive in driving customer engagement and retention

Additional Details

• Industry: Marketing & Advertising
• Start Date: May 5th, 2026

Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance.
• Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
• Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.