Collections Specialist

Collections Specialist – Accounts Receivable, Outbound Calling & Payment Recovery

Position Type: Full-Time, Remote Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Collections Specialist to manage past-due accounts, recover outstanding payments, and help protect company cash flow through consistent, high-volume collections activity.

This is a performance-driven outbound role. You’ll be expected to make 100+ outbound calls per day, follow up persistently on overdue balances, resolve billing issues, secure payment commitments, and maintain accurate account records.

If you’re confident on the phone, persistent with follow-ups, and comfortable working toward measurable collections targets, this role is a strong fit.

What You’ll Own

Collections & Payment Recovery

• Make 100+ outbound collections calls daily to customers with past-due balances.

• Follow up consistently through phone and email.

• Secure:

• Payments

• Payment commitments

• Clear resolution timelines

• Navigate gatekeepers and connect with appropriate decision-makers.

• Handle payment objections professionally and confidently.

• Maintain consistent follow-up until accounts are resolved.

• Prioritize accounts based on aging, balance, and collection status.

Billing Issues & Dispute Resolution

• Investigate issues preventing payment, including:

• Billing discrepancies

• Invoice disputes

• Missing information

• Payment delays

• Identify the root cause of outstanding balances.

• Coordinate with internal teams to resolve billing issues quickly.

• Keep customers informed throughout the resolution process.

• Ensure disputed accounts remain actively managed rather than falling through the cracks.

CRM & Account Management

• Maintain accurate account records in Salesforce or similar CRM systems.

• Document:

• Outbound calls

• Emails

• Customer responses

• Payment commitments

• Case updates

• Follow-up dates

• Maintain clear visibility into every active collections account.

• Ensure documentation is accurate, complete, and current.

Customer Communication

• Communicate firmly but professionally with customers regarding outstanding balances.

• Handle difficult conversations without damaging the customer relationship.

• Clearly communicate payment expectations and next steps.

• Provide timely updates regarding billing disputes and account resolutions.

• Maintain professionalism across every customer interaction.

Reporting & Process Improvement

• Track collections activity and account progress.

• Identify recurring issues contributing to delayed payments.

• Share insights that can improve:

• Recovery rates

• Billing accuracy

• Collections workflows

• Payment tracking

• Maintain strong activity and follow-up discipline.

Required Experience & Skills

• Previous experience in collections, accounts receivable, or high-volume outbound calling.

• Comfortable making 100+ outbound calls per day.

• Strong collections, negotiation, and objection-handling skills.

• Experience following up on overdue balances and payment commitments.

• Experience using Salesforce or similar CRM systems.

• Strong written and verbal English communication.

• High attention to detail and documentation accuracy.

• Ability to manage a large number of accounts and follow-ups simultaneously.

• Comfortable working during U.S. business hours.

Nice to Have

• Experience in structured or KPI-driven collections environments.

• Accounts Receivable (AR) operations experience.

• Billing support or dispute-resolution experience.

• Customer account management experience.

• Experience working with aging reports and overdue account portfolios.

• Experience improving collections or payment recovery workflows.

What Makes You a Strong Fit

You’ll likely succeed in this role if you:

• Are comfortable spending a significant portion of your day making outbound calls.

• Stay persistent when customers don’t respond immediately.

• Can discuss overdue payments confidently without becoming confrontational.

• Know how to handle objections and move conversations toward resolution.

• Follow up consistently on payment promises.

• Stay organized while managing many accounts at once.

• Take ownership of outcomes rather than simply completing activities.

• Perform well in target-driven environments.

What a Typical Day Looks Like

Your day may include:

• Reviewing overdue accounts and prioritizing follow-ups.

• Making 100+ outbound collections calls.

• Sending payment reminders and follow-up emails.

• Securing payments and payment commitments.

• Investigating invoice disputes or billing discrepancies.

• Coordinating internally to resolve customer issues.

• Following up on previously promised payments.

• Updating Salesforce or CRM records after every interaction.

• Reviewing aging accounts and collection performance.

In short: you actively manage overdue accounts from initial outreach through payment or resolution, helping protect company revenue and cash flow.

Key Metrics for Success

• 100+ outbound calls completed daily.

• Total payments recovered.

• Percentage of overdue accounts resolved.

• Reduction in aging receivables.

• Payment commitment conversion and follow-through.

• Follow-up consistency.

• CRM documentation accuracy.

• Speed of billing dispute resolution.

Why This Role Stands Out

• Direct impact on company cash flow and revenue recovery.

• Clear, measurable performance expectations.

• High ownership over assigned accounts.

• Structured, execution-focused environment.

• Opportunity to strengthen collections, negotiation, and AR expertise.

• Career growth opportunities into:

• Senior Collections Specialist

• Accounts Receivable Operations

• Billing Operations

• Revenue Operations

Interview Process

1. Initial Screening Call
2. Recruiter Interview
3. Final Interview
4. Offer & Onboarding

Apply Now

If you have experience in collections or accounts receivable, are confident making 100+ outbound calls per day, and know how to persist professionally until payment issues are resolved, we’d love to hear from you.

This is a strong opportunity for a results-driven collections professional who wants direct ownership over payment recovery, aging receivables, and cash-flow performance.

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