Collections Specialist

Collections Specialist (Accounts Receivable, Outbound Calling & Payment Recovery) – Remote | U.S. Hours

Position Type: Full-Time, Remote Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Collections Specialist to manage past-due accounts, drive payment recovery, and protect company cash flow through consistent outbound collections efforts.

This is not a passive support role.

You will be responsible for:

• High-volume outbound collections calls

• Payment follow-ups

• Billing issue resolution

• CRM documentation

• Revenue recovery execution

This role is best suited for someone who is:

• Persistent

• Confident on calls

• Organized under pressure

• Comfortable making 100+ outbound calls daily

If you thrive in fast-paced, target-driven environments and follow through until issues are fully resolved, this role is a strong fit.

What You’ll Own

Collections & Payment Recovery (Core Focus)

• Make 100+ outbound calls daily to customers with overdue balances

• Follow up consistently via:

• Phone

• Email

• Secure:

• Payments

• Payment commitments

• Resolution timelines

• Navigate gatekeepers and reach decision-makers

• Handle objections professionally while driving conversations toward resolution

Billing Issue Investigation & Resolution

• Investigate:

• Billing discrepancies

• Invoice disputes

• Payment delays

• Identify root causes impacting collections

• Coordinate internally to resolve issues efficiently

• Ensure unresolved accounts are actively managed and followed up on

CRM Management & Documentation

• Maintain accurate records in:

• Salesforce

• CRM systems

• Log:

• Calls

• Emails

• Payment commitments

• Case updates

• Follow-up timelines

• Ensure all accounts remain organized and actively tracked

Customer Communication

• Communicate professionally and confidently with customers

• Balance:

• Firmness in collections

• Strong customer experience

• Provide updates on:

• Payment status

• Case resolution progress

• Maintain clear and professional communication at all times

Process Improvement & Reporting

• Identify recurring issues impacting collections performance

• Share insights to improve:

• Recovery rates

• Internal workflows

• Billing accuracy

• Maintain consistent activity reporting and follow-up discipline

What Makes You a Strong Fit

• You are persistent and disciplined with follow-ups

• You are comfortable handling difficult conversations professionally

• You thrive in high-volume outbound environments

• You take ownership of results and collections performance

• You stay organized while managing multiple accounts simultaneously

Required Experience & Skills

• Experience in:

• Collections

• Accounts receivable

• High-volume outbound calling

• Comfortable making 100+ outbound calls daily

• Strong objection-handling and negotiation skills

• Experience with:

• Salesforce

• CRM systems

• Strong written and verbal English communication

• High attention to detail and documentation accuracy

Nice to Have

• Experience in structured collections environments

• Exposure to:

• Billing support

• AR operations

• Customer account management

• Experience improving:

• Collection workflows

• Recovery processes

• Payment tracking systems

What a Typical Day Looks Like

• Make outbound collections calls and send payment follow-ups

• Investigate overdue accounts and billing issues

• Update CRM records and payment notes

• Coordinate internally to resolve disputes

• Follow up on payment commitments

• Track collection performance and aging accounts

In short: You help protect revenue by ensuring overdue balances are actively managed, resolved, and collected efficiently.

Key Metrics (KPIs)

• 100+ outbound calls completed daily

• Payments collected and accounts resolved

• Reduction in aging receivables

• Follow-up consistency and response time

• CRM accuracy and documentation quality

Why This Role Stands Out

• Direct impact on company cash flow and revenue protection

• Clear performance-driven environment

• Structured workflows and measurable KPIs

• High ownership and accountability

• Opportunity to grow into:

• AR Operations

• Revenue Operations

• Senior Collections / Billing roles

Interview Process

• Initial Screening Call

• Recruiter Interview

• Final Interview

• Offer & Onboarding

Apply Now

If you:

• Are confident making high-volume outbound calls

• Know how to handle collections professionally

• Follow through until payment issues are resolved

• Thrive in execution-focused environments

This role is a strong fit for driven collections and receivables professionals.