Client Support & Scheduling Specialist

📞 Client Support & Scheduling Specialist

Full-Time Remote | U.S. Business Hours

🚀 About the Role

We’re hiring a highly organized and phone-confident Client Support & Scheduling Specialist to support day-to-day operations, manage inbound leads, and keep the scheduling pipeline running smoothly.

This is not a passive admin role.

You’ll be one of the first points of contact for potential clients — responsible for:

• Responding quickly to inquiries

• Following up consistently

• Qualifying leads

• Turning conversations into booked appointments

This role is ideal for someone who thrives in:

• Client-facing communication

• Appointment setting

• Operational coordination

• Fast-paced service environments

If you’re proactive, detail-oriented, and confident on the phone, this role is a strong fit.

🔥 What You’ll Own

Phone & Lead Management

• Handle inbound and outbound calls professionally and confidently

• Respond quickly to new leads and inquiries

• Follow up consistently to maximize appointment conversions

• Qualify leads based on company criteria

• Guide prospects through the scheduling process

• Maintain strong communication throughout the client journey

Appointment Setting & Calendar Coordination

• Schedule appointments between prospects and internal teams

• Manage calendars and avoid scheduling conflicts

• Send reminders and confirmations before appointments

• Handle cancellations and rescheduling efficiently

• Ensure no qualified opportunity slips through the pipeline

CRM Management & Pipeline Tracking

• Maintain accurate lead records inside the CRM

• Log:

• Calls

• Notes

• Appointment updates

• Follow-ups

• Keep pipeline stages organized and updated

• Ensure strong documentation discipline and clean workflows

Administrative & Operational Support

• Support day-to-day administrative coordination

• Manage email follow-ups and operational communication

• Maintain organized digital records and systems

• Assist leadership and internal teams with operational needs as required

💻 What We’re Looking For

Required Experience & Skills

• Based in Latin America

• Fluent, professional English with a neutral or clear accent

• Strong and confident phone communication skills

• Experience in:

• Appointment setting

• Customer service

• Scheduling

• Client support

• Administrative coordination

• Experience using CRM systems

• Strong organization and multitasking abilities

• Comfortable working U.S. business hours

• Ability to work independently with minimal supervision

⭐ Nice-to-Have Experience

• Experience in:

• HVAC

• Roofing

• Landscaping

• Contractor services

• Home services industries

• Familiarity with:

• Google Calendar

• Calendly

• HubSpot

• Experience supporting U.S.-based clients or businesses

🧠 What Makes You a Strong Fit

• You are confident and professional on the phone

• You respond quickly and follow through consistently

• You are highly organized and detail-oriented

• You enjoy helping people and guiding conversations

• You stay calm managing multiple priorities

• You proactively solve problems instead of waiting for direction

📅 What a Typical Day Looks Like

• Respond to inbound calls and lead inquiries

• Follow up with prospects and schedule appointments

• Update CRM records and pipeline activity

• Coordinate calendars and confirmations

• Send reminders and manage reschedules

• Support operational and administrative workflows

• Communicate with internal team members to keep schedules organized

In short: You keep the pipeline moving by ensuring leads are contacted quickly, appointments are booked efficiently, and operations remain organized and responsive.

📊 Key Metrics for Success (KPIs)

• Number of qualified appointments booked

• Lead response time

• Appointment show rate

• CRM accuracy and activity tracking

• Pipeline movement and scheduling efficiency

• Client responsiveness and communication quality

🌟 Why This Role Stands Out

• High-impact client-facing role

• Strong ownership over scheduling and lead coordination

• Opportunity to work directly with U.S.-based clients and teams

• Fast-paced environment with clear growth opportunities

• Remote flexibility with structured operational systems

• Direct impact on company revenue and pipeline performance

🧪 Interview Process

• Application Review

• Initial Screening

• Role-Specific Interview

• Final Interview

👉 Apply Now

If you:

• Are confident communicating on the phone

• Enjoy scheduling and operational coordination

• Can manage leads and appointments efficiently

• Thrive in fast-moving environments

This role is a strong fit for professionals who enjoy client communication, operational execution, and keeping high-volume scheduling pipelines organized and moving smoothly.