Client Success & Process Coordinator
Smart Apartment Data
About Smart Apartment Data
Smart is the trusted source of market intelligence to the apartment industry. We offer comprehensive data platforms designed for Owners, Brokers, Management Companies, On-Site Teams, Suppliers and Locators who need accurate in-depth information to make business decisions and informed investments.
As a winner 'Houston Best & Brightest Companies to Work' , we place strong emphasis on offering a fun work-environment, healthy work-life balance of course, fun and challenging work.
About this Role.
About the Role
We're looking for someone to own the customer journey after the sale — onboarding, training, follow-ups, and making sure clients get real value from our software.
You'll work closely with sales, product, accounting, and leadership to build and run the processes that keep customers successful and renewing
What You'll Do
Direct the onboarding process for new customers — training, setup, early check-ins
Run regular follow-ups to catch and solve problems before customers churn.
Coordinate across teams when issues come up and make sure the right people are involved
Build and improve workflows — not just follow a checklist, but make it better
Follow through until issues are resolved and nothing falls through the cracks
Report what's working, what's not, and what needs attention
Requirements
What you are
You have experience coordinating people, processes, or projects across different teams
You don't wait to be told what to do — you spot gaps, ask questions, and move things forward
You naturally look for what's missing: the question nobody asked, the person who needs to be involved, or the issue that could become a bigger problem
You're methodical, organized, and strong at following through
You have excellent written and spoken English
Your career shows stability and a genuine interest in this type of work
Benefits
We offer:
Open to candidates in Latin America or Europe
Salary: 2500–3500 USD/month (based on experience)
100% Remote