Client Success Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Client Portfolio Growth | Strategic Partnerships | Team Leadership We’re a high-growth staffing agency evolving toward a structured pod model designed to support long-term client partnerships and scalable growth. We’re hiring a Client Success Manager to own the performance and growth of a portfolio of client relationships while leading a small team responsible for hiring execution. You’ll manage a portfolio of approximately 40–50 client accounts and oversee 2–3 Account Managers responsible for day-to-day client coordination. This role is designed for someone who enjoys growing accounts, identifying expansion opportunities, and building long-term client partnerships. KEY RESPONSIBILITIES Own Portfolio Performance You will be responsible for the overall health and growth of your client portfolio. This includes: - Driving Net Dollar Retention across accounts - Expanding existing client relationships - Identifying opportunities for deeper account penetration - Forecasting hiring demand across your portfolio - Monitoring account health and identifying risks early - Leading renewal and expansion conversations with clients Strategic Client Leadership You will serve as the primary relationship owner for your client portfolio. Responsibilities include: - Leading strategic conversations with founders and executives - Conducting quarterly client reviews - Aligning hiring roadmaps with client budgets and priorities - Ensuring clients see us as a long-term hiring partner Team Leadership You will manage 2–3 Account Managers (Hiring Experts) who: - Run intake calls - Manage hiring coordination - Communicate daily with clients - Coordinate search execution Your role is to: - Set performance expectations - Review account health weekly - Coach team members on complex client situations - Step in during escalations - Develop team members for senior roles SKILLS & EXPERIENCE - 6–8+ years in staffing or recruiting agency environments - Experience managing multiple client accounts simultaneously - Proven ability to grow client relationships over time - Strong commercial mindset and business judgment - Experience leading client-facing team members WHAT SUCCESS LOOKS LIKE - Portfolio revenue continues to grow - Strong client retention - Predictable hiring demand across accounts - Account Managers on your team develop into stronger operators APPLICATION PROCESS: TO BE CONSIDERED FOR THIS ROLE THESE STEPS NEED TO BE FOLLOWED: - Fill in the application form - Record a video showcasing your skill sets