Client Success Manager

Associate Client Success Manager, SMB & Partner ProgramsLocation: Remote — must overlap with US Eastern/Central time zonesCompany: Introzy (subsidiary of Sanguine Technology Solutions)Type: Full-timeAbout UsSanguine is the parent company behind Introzy, our core product — a multi-app platform designed to unify networking, workflow, and productivity. We're an early-stage company moving fast to deliver value, with a lean team, clear priorities, and a customer-first culture.About Sanguine Technology SolutionsSanguine Technology Solutions is the technology engine of the Sanguine portfolio, 2024 Inc. 5000 #94. Its mission is to build category-defining software that addresses high-friction, high-value problems for small and mid-sized businesses.The RoleJoin our Client Success team as an Associate CSM and own a portfolio of SMB customers from day one. You'll drive onboarding, product adoption, and long-term success for your accounts — and you'll also own and maintain our customer-facing help center, keeping documentation accurate, accessible, and useful. This is a high-ownership role and a great launchpad for someone eager to grow their CS career at a fast-moving partnerships platform.What You’ll Do· Own end-to-end onboarding for new SMB customers: discovery, success planning, implementation coordination, training, and go-live· Manage an assigned portfolio of SMB accounts, using health scores and product telemetry to prioritize outreach and interventions· Help customers design and optimize their partner/referral programs on our platform, including onboarding partners, building playbooks, and tracking performance· Execute engagement touchpoints (email, in-app, webinars) to drive activation, feature adoption, and partner program utilization· Act as the primary point of contact for your SMB accounts, handling day-to-day requests and light-touch business reviews focused on outcomes· Identify and act on upsell and expansion opportunities in partnership with Sales· Coach customers on best practices for activating connectors/partners and converting leads using Introzy's workflows and data· Own and maintain the customer-facing help center: write and update articles, organize content, and ensure documentation stays accurate and useful as the product evolves· Collect and relay customer feedback to Product and the broader CS team· Contribute to the ongoing iteration of onboarding and retention playbooksOur Tools· Customer engagement: Intercom, Loops· Analytics and telemetry: Segment, Amplitude, Fullstory· Internal collaboration: Notion, Slack, LinearWhat We’re Looking For· More than 5 years of experience in Client Success, Account Management, Support, or a client-facing role at a B2B SaaS company· Familiarity with subscription/recurring revenue models; exposure to renewals or expansion is a plus· Strong written and verbal communicator with a proactive, customer-first mindset· Organized and detail-oriented; comfortable managing multiple accounts and priorities simultaneously· Eager to learn, iterate, and grow within a CS functionNice to Have· Exposure to partnerships, channel, affiliate, or PRM tools· Prior experience supporting partner managers, agencies, or resellers· Experience following or contributing to CS playbooksWhy Join· Direct customer relationships with real ownership from day one· Learn the CS function from the ground up alongside an experienced team at a fast-growing partnerships platform· Lean team with clear priorities and high impact· Clear growth path toward a full CSM rolePlease prioritize candidates based in LATAM who can consistently overlap with US Eastern/Central time zones. #HireFinder#LI-PROMOTED#LI-Remote