Client Resolution Specialist
Bush & Bush Law Group
$0-$0 / yr
Salary
colombia
Region
ASAP
Start Date
About Bush & Bush Law Group
At Bush & Bush Law Group, we are dedicated to delivering exceptional legal representation for personal injury victims with a results-driven approach. Our experienced team is committed to achieving justice for our clients, ensuring they receive the care and compensation they deserve.
We understand that personal injury cases often require more than just legal expertise—they demand a collaborative approach that includes working closely with medical providers. By forming strong partnerships with top healthcare professionals, we help facilitate the best possible outcomes for our clients, ensuring their medical and legal needs are fully addressed. Together, we guide our clients through their recovery, advocating for both their health and their legal rights.
Our firm has a proven track record of success in complex personal injury cases, from commercial accidents to cases of sexual assault, and we take pride in providing compassionate, personalized legal services. At Bush & Bush Law Group, every client matters, and we are relentless in our pursuit of justice on their behalf.
About this Role.
Position Summary
The Client Resolution Specialist serves as the primary point of contact for matters related to client concerns, case withdrawals, terminations, and client communication throughout the resolution process. This role is responsible for ensuring clients receive timely, professional, and compassionate support while maintaining compliance with firm policies and procedures. The Client Resolution Specialist works closely with attorneys, case managers, and administrative staff to facilitate smooth transitions, case closures, and client retention efforts when appropriate.
Requirements
Essential Duties and Responsibilities
Serve as the primary contact for clients expressing concerns, dissatisfaction, or requests to terminate representation.
Review client concerns and coordinate with attorneys and staff to identify potential resolutions.
Facilitate client retention efforts when appropriate and in accordance with firm policies.
Process client termination and withdrawal requests accurately and timely.
Prepare and distribute client termination correspondence and required documentation.
Coordinate the transfer of client files and records in compliance with applicable legal and ethical requirements.
Maintain accurate records of all client communications, resolutions, and case status updates within the firm's case management system.
Collaborate with attorneys and case teams to ensure proper handling of unresolved client issues.
Monitor and track client complaints, concerns, and termination trends and provide reports to management as requested.
Ensure all interactions are handled professionally, respectfully, and confidentially.
Assist with quality assurance initiatives aimed at improving client satisfaction and retention.
Support intake and operations teams as needed to ensure a positive client experience throughout the lifecycle of representation.
Perform other duties as assigned.
Qualifications
Associate's or Bachelor's degree preferred.
Minimum of 2 years of customer service, client relations, legal support, or related experience preferred.
Experience in a law firm, particularly personal injury, is preferred.
Strong interpersonal, conflict-resolution, and communication skills.
Ability to manage sensitive and confidential information with discretion.
Excellent organizational skills and attention to detail.
Proficiency with case management systems, CRM platforms, and Microsoft Office Suite.
Ability to prioritize tasks and manage multiple matters in a fast-paced environment.
Benefits
Client-focused mindset
Professionalism and empathy
Conflict resolution and problem-solving
Strong verbal and written communication
Attention to detail
Time management and organization
Ability to work independently and collaboratively
Confidentiality and ethical judgment