Client Relations Specialist - Portuguese Speaker (LATAM)

**FP Markets Group of Companies** is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time **Client Relations Specialist - Portuguese Speaker** in Brazil (remote). We are looking for a proactive and client-focused Client Relations Specialist to provide top-tier support and relationship management for our clients and partners in LATAM. In this role, you will be the first point of contact for new and existing clients, ensuring a seamless onboarding experience, fast issue resolution, and ongoing client satisfaction. **Reporting to:** Regional Director **Responsibilities**: * Serve as the primary contact for client inquiries via phone, email and messaging platforms * Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation (MT4/MT5, cTrader, TradingView or proprietary platforms) * Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and client satisfaction * Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner * Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities * Collect and report client feedback to help improve products, services, and support processes * Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry **Candidate profile:** * 1–3+ years of experience in client support, account management, or a similar role in the Forex/CFDs or online trading industry * Native **Portuguese** and excellent communication skills in English (written and verbal) * Understanding of MT4/MT5, cTrader, TradingView platforms, basic trading terminology, and financial markets * Strong customer service orientation with the ability to handle clients from different backgrounds and regions within Latam * High attention to detail, especially in handling sensitive client information * Comfortable working in a fast-paced, performance-driven environment * Ability to work flexible shifts, including evenings or weekends, if required **Our offer:** * Welcoming, young and multicultural team with approachable leadership * Ability to contribute to dynamic business at a growth phase * High level of autonomy, support of ideas and putting your expertise into the best practices for the company * Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders * Competitive remuneration, regular salary reviews and performance-based incentive schemes * Vibrant company life: from team activities to global celebrations * Visa and work permit support if required * Fully remote work with provision of a laptop or reimbursement for equipment **Journey to FP Markets:** * Interview with HR (30 - 45 min) to assess match to our culture * Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!