Client Relations Specialist - Colombia

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Client Relations Specialist - Spanish Speaker in Colombia (remote).

We are looking for a proactive and client-focused Client Relations Specialist to provide top-tier support and relationship management for our clients and partners in LATAM. In this role, you will be the first point of contact for new and existing clients, ensuring a seamless onboarding experience, fast issue resolution, and ongoing client satisfaction.

Reporting to: Regional Director

Responsibilities:

• Serve as the primary contact for client inquiries via phone, email and messaging platforms

• Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation (MT4/MT5, cTrader, TradingView or proprietary platforms)

• Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and client satisfaction

• Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner

• Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities

• Collect and report client feedback to help improve products, services, and support processes

• Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry

Candidate profile:

• 1–3+ years of experience in client support, account management, or a similar role in the Forex/CFDs or online trading industry

• Native Spanish speaking and excellent communication skills in English (written and verbal)

• Understanding of MT4/MT5, cTrader, TradingView platforms, basic trading terminology, and financial markets

• Strong customer service orientation with the ability to handle clients from different backgrounds and regions within Latam

• High attention to detail, especially in handling sensitive client information

• Comfortable working in a fast-paced, performance-driven environment

• Ability to work flexible shifts, including evenings or weekends, if required

Our offer:

• Welcoming, young and multicultural team with approachable leadership

• Ability to contribute to dynamic business at a growth phase

• High level of autonomy, support of ideas and putting your expertise into the best practices for the company

• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders

• Competitive remuneration, regular salary reviews and performance-based incentive schemes

• Vibrant company life: from team activities to global celebrations

• Visa and work permit support if required

• Fully remote work with provision of a laptop or reimbursement for equipment

Journey to FP Markets:

• Interview with HR (30 - 45 min) to assess match to our culture

• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!