Billing Operations Analyst

At DevSavant, we are a trusted technology partner. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment. ABOUT THE ROLE We are looking for a motivated and detail-oriented Billing Operations Analyst to join the team. This role serves as the operational backbone of our billing function, ensuring accuracy and efficiency across our financial systems. The ideal candidate will manage billing inquiries, maintain subscription integrity, and collaborate across departments to drive resolution for unpaid invoices while leveraging modern tools to automate workflows. RESPONSIBILITIES - Customer Billing Support: Review and respond to billing inquiries from customers via email, ensuring timely, accurate, and professional communication. - Case Management: Work in the Salesforce case queue to track, manage, and resolve billing issues end-to-end. - Subscription Management: Use Stripe Billing and Salesforce to review, update, and modify subscription details with precision. - Audits & Analytics: Perform ad hoc audits and analytics on subscriptions to identify discrepancies, patterns, or opportunities for improvement. - Collections Support: Assist in updating billing details and coordinating outreach to manage and reduce unpaid invoice balances. - Cross-Functional Collaboration: Partner with Finance, RevOps, and Sales to resolve billing issues and surface systemic improvements. - Process Improvement with AI: Proactively identify manual tasks and leverage AI tools to streamline workflows, from drafting communications to automating reconciliation logic. REQUIREMENTS Must-Have: - Experience: 1-2 years in billing, finance operations, revenue operations, or a similar analytical role within a SaaS or software-related company. - Skills: - Strong communication skills in English (B2+ proficiency, written and verbal). - Proficiency in Excel and/or Google Sheets (formulas, pivot tables, data organization). - Experience working with SaaS platforms such as Salesforce and Stripe (or similar tools). - Familiarity with AI tools (e.g., ChatGPT, Claude) and a genuine willingness to use them to improve productivity. - Work Environment: Stable internet connection for a 100% remote setting. - Qualities: High attention to detail, strong sense of reliability, and ability to work independently. Nice-to-Have: - Background in Finance or Sales Operations. - Experience in customer-facing roles handling "tricky" financial situations. - Knowledge of automated reconciliation logic or advanced data tools. QUALITIES WE ARE LOOKING FOR - Detail-Oriented: You care about getting things right and understand the impact of billing accuracy on the business and the customer. - Problem-Solver: You are curious about how things work and enjoy identifying the root cause of issues to avoid them in the future. - Growth-Oriented: You are open to using AI tools to make your day-to-day work more efficient and are eager to develop within the RevOps field. - Communicative: You write clear, professional, and friendly messages even when dealing with complex billing topics. - Collaborative: You are a team player who keeps stakeholders in the loop and reaches out across departments when needed.