Bilingual Virtual Assistant (Spanish & English) – Legal Support

Overview A solo attorney based in Reno, Nevada is seeking a reliable and bilingual (Spanish & English) Virtual Assistant to support client communication, administrative tasks, and phone handling. This role is ideal for someone who is organized, a strong communicator, and comfortable handling high volumes of simple, repetitive workflows in a professional environment. Key Responsibilities Client Communication● Send initial onboarding messages to new clients● Guide clients on next steps (booking calls, required info)● Conduct follow-ups with clients● Handle inbound calls and direct queries appropriately Administrative Support● Assist with case-related admin tasks in a case management system● Maintain organized client records● Support general inbox and communication management Phone Support● Answer incoming calls professionally● Qualify callers (new vs existing clients, type of case, etc.)● Route or escalate queries when needed Requirements ● Fluent in Spanish and English (non-negotiable)● Strong communication skills (written & verbal)● Comfortable handling phone-based roles● Highly organized and detail-oriented● Ability to follow structured workflows Nice to Have● Experience in legal, admin or client support roles ● Experience handling high-volume communication● Exposure to CRMs or case management systems Tools & Systems● Microsoft Outlook (email & calendar) ● OneDrive & SharePoint● Case management system: InfoTEMS (training provided)● Phone system: GoToConnect Working Style● Flexible hours (some alignment to US business hours required for calls)● Output-focused (client is NOT a micromanager)● Opportunity to grow into a full-time role