Bilingual Orthodontics/Dental Biller + Front Desk Support (English/Spanish)

Bilingual Dental Biller + Front Desk Support (English/Spanish)

Salary: 5.00–6.00 USD per hour (depending on experience)

Employment Type: Full-Time (40+ hours/week)

Schedule: Monday to Friday | 9:30 AM – 6:30 PM Pacific Time (PST) with a 1-hour unpaid break

About the Role

Our client is seeking an experienced Bilingual Dental Biller + Front Desk Support to join our growing team. This position is ideal for a highly organized and detail-oriented dental professional with strong experience in orthodontic and oral surgery billing, insurance claims, and front desk support. The successful candidate will play a key role in ensuring accurate claim submission, timely insurance follow-up, and exceptional patient service while supporting two busy dental offices.

This is primarily an administrative and billing-focused role with occasional front desk and phone support responsibilities.

Key Responsibilities

Dental & Orthodontic Billing (Primary Responsibility)

• Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time.

• Ensure claims are complete, compliant, and submitted correctly to maximize reimbursement.

• Review unpaid, denied, or rejected claims and take appropriate corrective action.

• Prepare and submit appeals for denied claims.

• Monitor claim status and follow up with insurance companies until resolution.

• Maintain accurate billing documentation and patient financial records.

• Work with Denti-Cal (California Medicaid) and commercial dental insurance plans.

Insurance Verification & Claims Management

• Verify dental insurance eligibility and benefits prior to treatment.

• Confirm patient coverage, deductibles, copays, and treatment limitations.

• Obtain benefit information and communicate coverage details when necessary.

• Follow up with insurance carriers regarding pending claims and authorizations.

• Maintain detailed documentation of insurance communications and claim updates.

Front Desk & Patient Support

• Answer overflow inbound calls professionally.

• Assist new patients with scheduling appointments and responding to general inquiries.

• Route calls appropriately and provide excellent customer service.

• Support front desk operations during high patient volume.

• Maintain HIPAA compliance while handling patient information.

Administrative Support

• Assist with billing questions and account inquiries.

• Support administrative functions across two dental office locations.

• Maintain organized patient records and billing documentation.

• Collaborate with in-office staff to ensure efficient daily operations.

• Participate in cross-training to support multiple office workflows.

Required Qualifications

• Minimum 2 years of dental billing experience (Required)

• Orthodontic billing experience (Required)

• Oral surgery billing experience (Strongly Preferred / Must Have)

• Experience handling:

• Insurance claim submissions

• Claim follow-up

• Appeals and denials

• Insurance verification

• Experience working with Denti-Cal (California Medicaid) is highly preferred.

• Native or fluent bilingual English/Spanish speaker (Required) — approximately 50–60% of patients are Spanish-speaking.

• Strong understanding of HIPAA regulations and healthcare compliance.

• Excellent organizational skills and attention to detail.

• Ability to manage multiple priorities in a fast-paced dental environment.

• Strong written and verbal communication skills.

• Comfortable supporting multiple office locations.

Software & Tools

Experience with the following is preferred:

• Cloud 9 (training provided if needed)

• OpenDental

• Google Workspace

• Slack

• Salesforce

• WhatsApp

• Skype

• Zoom Meetings

• Google Meet

• Google Chat

What We're Looking For

We're looking for someone who:

• Has extensive experience with orthodontic and oral surgery billing.

• Understands dental insurance workflows and Denti-Cal processes.

• Can independently manage claims from submission through payment.

• Is proactive, dependable, and highly organized.

• Thrives in a high-volume practice environment.

• Provides professional and compassionate patient support in both English and Spanish.

• Is comfortable learning and supporting workflows across two office locations.

Performance Expectations

Success in this role will be measured by:

• Accurate and timely submission of insurance claims.

• High claim approval and reimbursement rates.

• Prompt follow-up and resolution of denied or pending claims.

• Accurate insurance verification and documentation.

• Professional handling of patient calls and scheduling inquiries.

• Strong collaboration with the billing and front office teams.

Requirements

Basic Requirements

• Must speak and write English clearly and professionally.

• Must have relevant work experience.

• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).

• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.

• Internet: Stable high-speed internet connection (minimum 25 Mbps).

• Audio: Noise-canceling headset.

• Video: Working webcam for virtual meetings.

• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.