Bilingual Medical Scheduling & Intake Specialist (Spanish-English)

**Job Title: Bilingual Medical Scheduling & Intake Specialist (Spanish-English)** **Employment Type: Full-Time** **Schedule: Monday – Friday, 8:00 AM – 5:00 PM Eastern Daylight Time** **Saturday: 8:00 AM – 3:00 PM (rotational, maintaining 40 hrs/week)** **Salary: $7 – $9 per hour (based on experience)** **Location: Remote (Latin America)** We are seeking a Bilingual Medical Receptionist (Spanish/English) to support a U.S.-based healthcare provider dedicated to delivering high-quality, patient-centered care. The practice offers a range of services focused on improving overall health and well-being in a professional and compassionate environment. In this role, you will be the first point of contact for patients, ensuring a seamless experience through efficient scheduling, timely follow-ups, and responsive communication. ### Responsibilities * Handle inbound and outbound patient calls with professionalism and empathy * Schedule, confirm, and reschedule appointments to maximize provider availability * Conduct patient intake, including demographics and insurance information * Verify insurance eligibility and assist with basic billing-related questions * Perform timely follow-ups, including lab result callbacks and appointment reminders * Maintain accurate and up-to-date patient records in the EHR system * Respond to patient inquiries and provide general front desk support * Prioritize urgent and appointment-related calls effectively **Requirements** * Fluent in Spanish and English (required) * Experience in a medical receptionist, healthcare support, or high-volume call environment * Hands- on experience with EHR systems * **Hands-on experience with Athena EHR (preferred)** * Strong phone presence with clear, professional, and patient-friendly communication * Solid understanding of insurance verification and healthcare workflows * Ability to multitask, prioritize, and manage multiple calls efficiently * Highly reliable, responsive, and engaged during working hours * Detail-oriented with a strong commitment to patient care ### Preferred Background * Medical Assistant or equivalent healthcare support experience * Strong clinical knowledge with proficiency in medical terminologies and a thorough understanding of patient care workflows, * Experience in outpatient clinics or physician offices * Background in Nursing (RN, LPN) or other clinical roles is a plus, but not required * Experience in healthcare settings preferred ### Tools & Systems * Athena EHR * VoIP system (Ooma or similar) * Insurance portals (e.g., Aetna, BCBS, and others) ### KPIs * High call answer rate with minimal missed calls * Fast response time to appointment requests * High schedule utilization (well-filled provider calendars) * Timely completion of callbacks and follow-ups * Accuracy in patient data entry and insurance verification ### **Basic Requirements** * Must be proficient in speaking and writing English very clearly * Must have relevant work experience * Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] * Must be available for video meetings with your camera on (when needed) ### **Technical Requirements** * Device: Reliable laptop or desktop computer. * Internet: High-speed connection (minimum 15 Mbps). * Audio: Noise-canceling headset. * Video: Webcam for virtual meetings. * Workspace: Quiet, professional environment. **Benefits** * Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. * Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. * HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. * Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. * Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. * Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. * Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. * Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. *These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.*