Bilingual Medical Receptionist

**Job Title: Bilingual Medical Receptionist** **Position type:** Full-Time **Work hours:** 8:00 AM to 4:30 PM Pacific Daylight Time (30-minute Lunch) **Work days:** Monday to Friday **Salary:** $6 - $8 per hour, depending on experience **Workplace:** Remote **Preferred Candidate Location:** LATAM Our client is seeking a highly organized and patient-focused **Bilingual Medical Receptionist** to support patient communication, scheduling, and front desk operations for a busy healthcare practice. This role is critical in ensuring patients receive timely communication, appointments are managed efficiently, and administrative workflows run smoothly. As the primary point of contact, you will handle **inbound calls, appointment scheduling, and patient follow-ups, helping patients stay informed, prepared, and engaged throughout their care journey**. A major focus of this role is reducing no-shows through proactive communication, including reminders, confirmations, and follow-ups. In addition to patient interaction, you will support key administrative functions such as referrals, insurance verification, authorizations, and document management. Attention to detail is essential, especially when handling patient records and insurance-related processes. You will communicate regularly with patients via phone, text, and email, providing clear and professional guidance in both English and Spanish. This role is ideal for someone who thrives in a fast-paced, high-call-volume environment and is confident in managing multiple responsibilities while maintaining a high level of professionalism and empathy. ### ### Scope of Work / Responsibilities ### Patient Communication * Answer inbound calls and manage phone reception * Call, text, and email patients for appointment reminders and updates * Respond to inquiries regarding insurance, copays, and appointments * Provide pre-appointment instructions (e.g., medication reminders) ### ### Scheduling & Coordination * Schedule, reschedule, and confirm appointments * Manage new patient referrals and bookings * Handle voicemail follow-ups and return calls * Maintain organized scheduling workflows to reduce no-shows ### ### Insurance & Documentation * Process insurance e-fax referrals * Manage authorizations and eligibility checks * Organize and track patient-related documents ### ### Outbound Support * Make outbound calls for appointment confirmations and follow-ups * Conduct courtesy reminder calls prior to appointments ### ### General Administrative Support * Assist with day-to-day administrative tasks * Maintain accurate and organized records and workflows ### ### Top 3 Priorities ### 1. Handle Inbound Calls and Phone Reception Serve as the first point of contact by providing professional, efficient, and patient-friendly communication. ### ### 2. Confirm Appointments and Reduce No-Shows Proactively follow up with patients through calls, texts, and emails to ensure attendance and minimize schedule gaps. ### ### 3. Provide Administrative Support Manage referrals, authorizations, scheduling, and documentation with accuracy and attention to detail. **Requirements** ### Required Skills and Experience ### Core Skills * Strong phone etiquette and professional communication skills * Solid understanding of medical terminology (ophthalmology preferred) * High attention to detail, especially for insurance and documentation tasks * Ability to multitask in a fast-paced, high-volume environment * Experience with scheduling, patient coordination, and administrative workflows * Familiarity with insurance processes, authorizations, and e-fax systems ### ### Technical Skills * Comfortable using practice management systems and communication tools * Ability to quickly learn systems such as Medics Premier, Weave, or similar platforms * Basic proficiency in email, spreadsheets, and documentation tools ### ### Preferred Experience * Background in healthcare (Medical Assistant, Medical Receptionist, or similar role) * Experience in high-call-volume clinics or fast-paced environments * Knowledge of appointment scheduling and no-show reduction strategies ### ### Language Requirement * Bilingual in English and Spanish (required) for effective patient communication ### ### Key Qualities * Patient-focused with empathy and professionalism * Reliable and consistent in attendance and performance * Organized and detail-oriented * Proactive and solution-oriented * Able to work independently with minimal supervision * Calm and professional under pressure ### Basic requirements * Must be proficient in speaking and writing English very clearly * Must have relevant work experience * Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] * Must be available for video meetings with your camera on (when needed) ### Technical requirements * **Device:** Reliable laptop or desktop computer. * **Internet:** High-speed connection (minimum 10 Mbps). * **Audio:** Noise-canceling headset. * **Video:** Webcam for virtual meetings. * **Workspace:** Quiet, professional environment. **Benefits** * Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. * Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. * HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. * Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. * Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. * Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. * Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. * Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. *These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.*