Bilingual Medical Front Desk Virtual Assistant

General Information

General Information

Job Title: Bilingual Medical Front Desk Virtual Assistant
Position Type: Full-Time
Work Hours: 8:30 AM – 5:30 PM PST
Work Days: Monday – Friday
Salary: 5–6 per hour (depending on experience)

About the Role

We are seeking an experienced, reliable, and detail-oriented Medical Front Desk Virtual Assistant to support the daily operations of a healthcare practice.

The primary focus of this role is insurance eligibility verification, inbound patient phone support, and AdvancedMD administration. The ideal candidate has hands-on healthcare experience, understands insurance verification workflows, communicates professionally with patients, and can confidently work within healthcare systems while maintaining HIPAA compliance.

Spanish-English bilingual proficiency is highly REQUIRED due to patient communication needs.

Core Responsibilities

1. Insurance Eligibility Verification – Top Priority

• Verify patient insurance eligibility and active coverage.

• Conduct insurance benefits checks.

2. Inbound Calls & Phone Support – Top Priority

• Answer and manage incoming patient calls professionally.

• Handle calls through the WEAVE phone system.

• Assist patients with general inquiries and front-office needs.

• Adapt to an alternative phone platform, such as RingCentral, if the practice transitions away from WEAVE.

• Work within AdvancedMD to support patient and administrative workflows.

• Update and maintain accurate patient information.

• Maintain and update patient medical records.

• Ensure patient information is entered accurately.

• Protect sensitive patient information in accordance with HIPAA requirements.

Front-Office Administrative Support

• Assist with day-to-day medical front-office responsibilities.

• Maintain organized patient and insurance information.

• Coordinate with the practice team through Microsoft Teams.

Software & Systems

• AdvancedMD

• WEAVE

• Microsoft Teams

• RingCentral or similar VoIP platforms, if implemented

Requirements

Experience Requirements

• Meaningful healthcare or medical office experience is required.

• Hands-on insurance eligibility and benefits verification experience is required.

• AdvancedMD experience is highly preferred.

• Experience answering patient calls and supporting medical front-office operations is strongly preferred.

• Previous Medical Virtual Assistant experience is preferred.

• Experience with WEAVE, RingCentral, or another healthcare phone/VoIP system is a plus.

Required Skills & Qualifications

• Strong knowledge of insurance eligibility and benefits verification.

• Excellent verbal and written English communication.

• Professional and confident phone presence.

• Strong attention to detail and accuracy.

• Excellent organizational skills.

• Reliable, dependable, and consistent.

• Comfortable working independently in a dedicated VA role.

• Tech-savvy and able to learn new healthcare platforms quickly.

• HIPAA trained and comfortable handling confidential patient information.

• Ability to consistently follow established healthcare workflows and procedures.

Language Preference

• Spanish-English bilingual proficiency is highly REQUIRED, particularly for patient phone support.

Deal Breakers

• No meaningful experience with insurance eligibility verification.

• Unreliable attendance, communication, or work habits.

• Failure to follow HIPAA-compliant procedures.

• Poor verbal or written English communication skills.

• Unprofessional or unclear patient phone communication.

• Limited ability or unwillingness to learn AdvancedMD and other healthcare systems.

• Poor attention to detail when handling patient or insurance information.

Basic Requirements

• Must speak and write English clearly and professionally.

• Must have relevant work experience.

• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).

• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.

• Internet: Stable high-speed internet connection (minimum 25 Mbps).

• Audio: Noise-canceling headset.

• Video: Working webcam for virtual meetings.

• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.