Bilingual Healthcare Coordinator (Spanish-English)

Job Title: Bilingual Healthcare Coordinator (Spanish-English)

Position Type: Full-Time

Work Hours: 9:00 AM to 5:00 PM Eastern Daylight Time

Work Days: Monday to Friday

Salary: 6 - 8 per hour, depending on experience

Workplace: Remote

Preferred Candidate Location: Latin America

Our client is seeking a compassionate, detail-oriented, and highly organized Bilingual Healthcare Coordinator to support the daily operations of a growing healthcare organization serving a rural and relationship-centered community.

This role is ideal for someone who is fluent in both Spanish and English, has strong medical administrative experience, and is confident working with AthenaHealth. The Bilingual Healthcare Coordinator will support patient scheduling, patient communication, insurance verification, claims processing, billing support, chronic disease management, telehealth coordination, and administrative workflows.

The ideal candidate is professional, proactive, and comfortable communicating with patients, providers, and internal team members. Since the clinic is still growing, flexibility, teamwork, and a willingness to ask questions are essential. The client values someone who is hardworking, dependable, compassionate, and committed to providing excellent patient support.

This role requires full-time commitment and strong ownership of tasks. The selected candidate should not be working with other clients during scheduled work hours.

Scope of Work / Responsibilities

Patient Scheduling & Communication

• Schedule patient appointments and send appointment reminders

• Handle patient inquiries through phone, email, text, and telehealth platforms

• Communicate professionally and compassionately with patients

• Manage email and text communications, including sorting, responding, prioritizing, and sending newsletters

• Coordinate with healthcare professionals to support smooth patient care

Patient Records & Clinical Administrative Support

• Manage and maintain patient records accurately in AthenaHealth

• Support chronic disease management through follow-ups, patient tracking, and record updates

• Assist with medical coding and documentation support

• Compile medical research and prepare reports as needed

• Prepare and organize reports, presentations, spreadsheets, and other documents

Insurance, Claims & Billing Support

• Process claims and verify patient insurance coverage

• Support medical billing reconciliation

• Assist with billing-related administrative tasks

• Help ensure insurance and patient financial information is documented accurately

Telehealth, Outreach & Administrative Support

• Manage telehealth platforms and virtual patient coordination

• Support donor communications using provided templates

• Assist with social media management, including content scheduling and account monitoring

• Provide general administrative support as the clinic grows and operational needs evolve

Top 3 Priorities

1. Appointment Scheduling and Reminders

Maintain organized scheduling workflows and ensure patients receive timely reminders and follow-ups.

2. Patient Inquiries and Correspondence

Respond to patient questions professionally, compassionately, and promptly through phone, email, text, and telehealth channels.

3. Claims Processing and Insurance Verification

Support accurate insurance verification, claims processing, billing support, and patient record updates.

Requirements

Required Skills & Experience

• Fluent in spoken and written Spanish and English

• Hands-on experience using AthenaHealth is required

• Experience with chronic disease management, including follow-ups, patient tracking, and records management

• Previous experience in medical administrative roles such as Medical Receptionist, Medical Biller, Patient Care Coordinator, Provider Support, or similar healthcare role

• Experience with claims processing, insurance verification, billing support, and patient communication

• Strong attention to detail and ability to manage patient records accurately

• Comfortable working in a growing clinic where responsibilities may evolve

• Proactive and willing to ask providers clarifying questions when needed

• Strong customer service and professional communication skills

Systems & Tools Experience

Hands-on experience with the following is preferred:

• SpruceHealth

• Microsoft Office, including Excel, Word, and Outlook

• Telehealth platforms

• Email, text, scheduling, and communication management tools

Preferred Background

Candidates with experience in the following roles or areas are strongly encouraged to apply:

• Medical Biller or Medical Coder

• Telephone Triage Assistant

• Provider Support

• Call center or healthcare customer service

• Registered Nurse or USRN

• Chronic disease management support

• Haitian/French Creole fluency is a plus but not required

Ideal Candidate Profile

The ideal candidate is:

• Compassionate and professional with patients

• Clear and detail-oriented in communication

• Reliable and committed to full-time work

• Proactive and comfortable asking questions

• Flexible and adaptable in a growing organization

• Team-oriented and hardworking

• Organized and able to manage multiple priorities

• Comfortable supporting both patient-facing and administrative responsibilities

Basic Requirements

• Must be proficient in speaking and writing English very clearly

• Must have relevant work experience

• Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)

• Must be available for video meetings with camera on when required

Technical Requirements

• Device: Reliable laptop or desktop computer

• Internet: High-speed connection, minimum 25 Mbps

• Audio: Noise-canceling headset

• Video: Webcam for virtual meetings

• Workspace: Quiet, professional environment

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.