Bilingual English/Russian Office Assistant - Remote

Company Overview

Special Touch Home Care is a trusted New York Licensed Home Care Services Agency with a long-standing reputation for providing compassionate, dependable care to patients in the comfort of their own homes.

For more than four decades, we have supported individuals and families by delivering personalized services that help clients maintain dignity, independence, and quality of life. We are proud to be an organization where dedicated staff can do meaningful work, grow professionally, and make a real difference every day.

We are seeking a professional, dependable, and detail-oriented Remote Office Assistant to join our team and support daily office operations.

This is a long-term independent contractor opportunity for someone who enjoys working in a fast-paced environment, communicating with people, staying organized, and contributing to a growing healthcare organization.

Position Description

The Remote Office Assistant will provide phone-based and administrative support to Special Touch Home Care’s office team. The ideal candidate will be comfortable handling incoming calls, documenting information accurately, assisting with scheduling and administrative coordination, and communicating professionally with patients, caregivers, clients, staff, and management.

This role requires strong communication skills in both English and Russian, excellent attention to detail, and the ability to work independently while remaining responsive and connected to the team throughout the day.

Job Duties

• Answer and manage incoming calls from patients, caregivers, clients, and staff

• Provide professional communication and support in both English and Russian

• Document calls, messages, and interactions accurately and promptly

• Assist with scheduling support and administrative coordination

• Complete reports, data entry, and other office-related tasks

• Communicate effectively with management and team members

• Handle time-sensitive matters with professionalism, discretion, and attention to detail

• Follow company procedures and maintain organized records

• Support daily operational needs as assigned

Required Qualifications

• Fluent English, spoken and written

• Fluent Russian, spoken and written

• Strong communication and customer service skills

• Professional phone etiquette

• Excellent organizational and multitasking abilities

• Strong computer skills and ability to learn new systems quickly

• Reliable high-speed internet connection

• Ability to work independently and manage responsibilities effectively

• Dependable, responsive, and available during scheduled working hours

Preferred Qualifications

• Experience in customer service, administrative support, call center operations, healthcare coordination, interpretation, or translation

• Experience working remotely

• Experience supporting U.S.-based businesses

• Spanish language skills are a plus

Schedule

• Monday through Friday

• 9:00 AM – 5:00 PM Eastern Time / New York Time

• Approximately 35–40 hours per week

Compensation & Growth

• $12 USD per hour

• 18,000 ARS per hour

• Weekly payments

• Long-term opportunity

• Potential for increased responsibilities and compensation based on performance and tenure

Engagement Type

Independent Contractor

Language Requirements

• English required

• Russian required

• Spanish preferred