Bilingual Dental Front Desk

Dental Front Desk | Bilingual (English/Spanish)

We are seeking an experienced Bilingual Dental Front Desk VA to support our client's dental practice as a virtual patient care coordinator. The ideal candidate is fluent in both English and Spanish, has 3 to 4 years of hands-on experience in a U.S. dental front office, and is confident handling patient calls, scheduling, and recall management. You will be trained and directly supervised by the client.

Key Responsibilities

• Manage recall lists and follow up with patients due for hygiene appointments

• Schedule, reschedule, and confirm patient appointments

• Handle overflow calls from the practice's AI receptionist system

• Follow up with exam patients regarding treatment plans

• Reschedule no-show patients

• Verify dental insurance benefits as needed

• Provide general patient coordination and administrative support

• Adapt to a multi-provider environment where patients are assigned to the available provider

Requirements

Requirements

• Minimum 3 to 4 years of experience in a U.S. dental front office or dental VA role

• Bilingual in English and Spanish -- fluent written and verbal communication required

• Experience with EagleSoft EMR; candidates with equivalent dental software experience will be considered

• Experience with Weave or a similar VoIP/patient communication platform is a plus

• Solid understanding of dental insurance verification (PPO and HMO)

• Professional phone presence and strong patient communication skills

• Comfortable working in a fast-paced, multi-provider practice setting

• Available Monday through Friday, 10:00 AM to 7:00 PM PST

Benefits

Pay is 5 - 6 USD per hour depending on experience

Please note that this is a full-time contractor position (40 hours per week). Schedule is Monday through Friday, 10:00 AM to 7:00 PM PST.