Bilingual CSA
Datamark, Inc.
About Datamark, Inc.
DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.
About this Role.
DATAMARK, Inc. is currently hiring for the position of Bilingual Customer Service Representative (CSA).
In this role, the Bilingual CSA will be responsible for handling customer inquiries, providing product or service information, and resolving customer issues or complaints. The Bilingual CSA will communicate effectively in both English and Spanish to assist bilingual customers. The Bilingual CSA will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed. The Bilingual CSA will ensure a positive customer experience and strive to achieve customer satisfaction. The Bilingual CSA will handle incoming customer inquiries via phone, email, or chat
Responsibilities
- Provide accurate information on products or services
- Resolve customer issues or complaints in a timely and efficient manner
- Maintain accurate and up-to-date customer records
- Update account information as necessary
- Escalate complex cases to the appropriate team members or departments
- Ensure a positive customer experience by providing exceptional service
Requirements
- High school diploma or equivalent
- Fluency in both English and Spanish
- Previous customer service experience preferred
- Excellent communication skills in both English and Spanish
- Strong problem-solving and decision-making abilities
- Good computer literacy
- Ability to work in a fast-paced environment
- Attention to detail and accuracy
- Requisitos de equipo para la vacante:
- Computadora: Procesador Intel Core i5 (8va gen o superior) o Ryzen 5 (serie 3000+), mínimo 4 núcleos/8 hilos, 8--16 GB RAM , y SSD de 256 GB o más.
- Conectividad: Uso obligatorio de cable Ethernet . No se permite VPN y el trabajo debe realizarse únicamente desde la ubicación aprobada.
- Audio: Audífonos con cable y micrófono tipo boom , unidireccional y con cancelación de ruido. No se permiten dispositivos inalámbricos, earbuds ni altavoz.
- Cámara: Resolución 1080p, 30--60 fps y autofocus (integrada o externa equivalente, como Logitech C920).
- Restricciones: Está prohibido almacenar información de la empresa, realizar grabaciones, capturas de pantalla o usar funciones de traducción integradas.
Benefits
- Health Insurance
- Work From Home
- Performance Bonus
- Paid training
- Flexible schedules
- Internet Stipend