Bilingual Collections Specialist – Virtual Assistant (English & Spanish)

Work Schedule: Monday to Friday 9:30 AM – 6:30 PM CST Includes 1-hour lunch break (8-hour shift) About the Role

We are seeking a detail-oriented and customer-focused Bilingual Virtual Assistant to support the Collections Department. In this role, you will assist with customer follow-ups, payment reminders, and general collections support while maintaining a professional and empathetic approach in all client interactions.

This position is ideal for someone with prior collections experience who is comfortable communicating with customers in a clear and professional manner.

Key Responsibilities

• Support the Collections Department with day-to-day administrative and customer communication tasks

• Contact customers regarding outstanding balances and payment follow-ups

• Provide clear and professional communication regarding billing and collections matters

• Document customer interactions and update payment status accurately

• Respond to customer inquiries related to invoices, payments, and service charges

• Collaborate with internal teams to ensure timely and accurate collections processes

Requirements

• Prior experience in collections or a related customer-facing financial support role

• Strong customer service experience

• Excellent verbal and written communication skills in English

• Ability to handle sensitive payment conversations professionally and confidently

• Familiarity with service-based industries (e.g., restoration, cleaning, water/flood damage, or property repairs) is an advantage

• Strong attention to detail and good organizational skills