Assistant Property Manager

**Job Title:** Assistant Property Manager **Position Type:** Full-Time, Remote **Working Hours:** U.S. client business hours (with flexibility for tenant schedules, leasing deadlines, and emergencies) **About the Role:** Our client is seeking an **Assistant Property Manager** to support property managers with tenant relations, leasing administration, maintenance coordination, and reporting. This role ensures properties are well-run, tenants receive timely responses, and owners have confidence in the accuracy of financial and operational data. You are the right hand to the property manager, keeping operations organized and compliant. **Responsibilities:** **Tenant Relations:** * Serve as the first point of contact for tenant inquiries regarding rent, lease terms, or property policies. * Document all interactions in property management software (AppFolio, Yardi, Buildium). * Manage communication for move-ins, move-outs, and lease renewals. **Leasing Support:** * Draft and process new lease agreements, amendments, and renewals using DocuSign or Dotloop. * Assist with property marketing (posting to Zillow, Apartments.com, Craigslist, MLS syndication). * Pre-screen tenants, schedule showings, and collect applications. **Rent Collection & Financials:** * Track rent payments daily, apply late fees, and follow up on delinquencies. * Assist in preparing weekly delinquency reports and monthly owner statements. * Record and reconcile deposits, refunds, and security deposits. **Maintenance Coordination:** * Create and manage work orders in property management software. * Schedule vendors, track progress, and confirm completion with tenants. * Ensure invoices match work performed before routing for approval. **Compliance & Documentation:** * Maintain complete and compliant tenant files with leases, notices, inspections, and compliance documents. * Ensure adherence to Fair Housing and local landlord-tenant laws. **Operational Support:** * Support property managers with portfolio-level reporting. * Track occupancy, turnover, and leasing performance metrics. * Handle ad hoc requests and administrative projects. **What Makes You a Perfect Fit:** * Strong communicator with tenants, vendors, and owners. * Organized multitasker who thrives in a fast-paced environment. * Problem-solver who balances empathy for tenants with business goals. * Detail-oriented and compliance-conscious. **Required Experience & Skills (Minimum):** * 2+ years in property management or real estate operations. * Proficiency with property management software (Yardi, AppFolio, Buildium). * Strong Microsoft Office/Google Workspace skills. * Familiarity with lease agreements, tenant laws, and Fair Housing regulations. **Ideal Experience & Skills:** * Experience supporting 100+ unit portfolios. * Knowledge of multi-state landlord-tenant law. * Exposure to property accounting and financial reporting. * Industry experience in residential, commercial, or mixed-use real estate. **What Does a Typical Day Look Like?** An Assistant Property Manager’s day revolves around supporting property managers by keeping tenants satisfied, vendors coordinated, and records accurate. You will: * Respond to tenant inquiries, logging issues and escalating to the property manager when needed. * Process leases and renewals, ensuring documentation is complete, compliant, and signed on time. * Track rent collections and delinquencies, communicating reminders and preparing reports. * Coordinate maintenance requests, scheduling vendors and updating tenants on progress. * Prepare and maintain tenant files so every lease, notice, and inspection is organized and audit-ready. * Assist property managers with owner reporting, occupancy tracking, and ad hoc operational tasks. In essence: you keep the day-to-day property operations running smoothly, ensuring property managers can focus on portfolio strategy while you handle execution. **Key Metrics for Success (KPIs):** * Rent collection rates (≥ 95% on-time collection). * Zero missed tenant renewals or compliance notices. * Maintenance tickets resolved within SLA timelines. * Owner reports accurately and on time. * Tenant satisfaction with communication and responsiveness. **Interview Process:** * Initial Phone Screen * Video Interview with Pavago Recruiter * Practical Task (e.g., prepare a lease renewal draft or process a mock maintenance request in AppFolio) * Client Interview * Offer & Background Verification #LI-AG1