Application Support Analyst – EDI Technician, FTP, Customs/ABI

Important IT company At the Latin American level, growth requires:

Application Support Analyst – EDI Technician, FTP, Customs/ABI

Key Responsibilities

EDI Transaction Support

• Provide day-to-day application support for EDI transactions and file-based integrations.

• Basic understanding of XML, JSON, fixed length message formats, etc

• Troubleshoot EDI failures, missing/rejected files, formatting issues, data discrepancies, and transmission errors.

• Coordinate with internal teams, clients, and vendors to resolve EDI processing issues.

• Support EDI testing during client onboarding, Application fixes, enhancements, or application changes.

FTP / FTP2 File Transfer Support

• Support FTP-related activities, including coordination with the FTP group for requesting FTP accounts for vendor’s, password changes, connectivity issues, access updates, and file transfer requirements.

• Troubleshoot file transfer failures, directory issues, permission problems, credential issues, and delayed or missing files.

• Validate successful file movement after FTP password changes, configuration updates, or access modifications.

• Ensure secure and accurate exchange of files between internal systems and external partners.

Client Testing & Meeting Support

• Support testing and validation of the layouts, including file structure, field mapping, formatting, required fields, and business rule compliance.

• Identify and report layout mismatches, missing data, invalid values, or file formatting issues.

• Coordinate with QA, development, business, and client teams for testing and issue resolution.

• Participate in client/internal meetings to review layout requirements, testing results, defects, and required changes.

ABI / Customs Support

• Support ABI/customs-related uploads and downloads and monitor customs data exchange processes.

• Troubleshoot customs file failures, rejected records, missing shipment data, incorrect customs information, and processing errors.

• Coordinate with business and technical teams to resolve customs processing issues.

• Support reruns, retransmissions, and reprocessing customs/ABI files as needed.

Southern Border Customer & Application Support

• Provide general Application support for Southern Border customers.

• Monitor customer-impacting application issues, data flow problems, transaction failures, and processing delays.

• Investigate application errors, system exceptions, failed jobs, and data processing issues by analyzing logs, file outputs, error messages, and reports.

• Coordinate with development, QA, infrastructure, database, FTP, business, and vendor teams for timely resolution.

SMC Change, Incident & Request Support

• Review, track, and support open changes in SMC or similar service/change management tools.

• Verify Application defects, application errors, change requests, and support tickets.

• Update tickets with investigation details, root cause notes, resolution steps, and current status.

• Support change validation, post-implementation verification, Application readiness checks, and SLA-focused follow-up.

Testing, Retriggers & Reprocessing

• Provide test support for enhancements, client changes, Application fixes, and system upgrades.

• Perform or coordinate retriggers, reruns, retransmissions, and reprocessing failed files, jobs, transactions, or application processes.

• Validate successful completion of retriggered or reprocessed transactions and confirm business impact resolution.

• Maintain documentation for testing outcomes, defects, retrigger steps, and resolution details.

Required Skills & Experience

• Strong experience in Application Support, EDI Support, or Integration Support.

• Hands-on experience with EDI transactions, file-based data exchanges, FTP/SFTP/FTP2 processes, and Application troubleshooting.

• Experience coordinating with FTP/infrastructure teams for password changes, access issues, connectivity problems, and file transfer requirements.

• Experience with testing, structured file validation, data mapping, and file troubleshooting.

• Knowledge of ABI/customs processes, including uploads, downloads, and customs-related data flows.

• Familiarity with ticketing/change tools such as SMC, ADO, ServiceNow, ELF, Jira, or similar.

• Strong analytical, problem-solving, communication, stakeholder coordination, and documentation skills.

• Fluent in Spanish and English to interact with teams and Vendors

Preferred Skills

• Experience in logistics, shipping, transportation, customs, supply chain, or cross-border operations.

• Experience supporting Southern Border customer applications or customs-related systems.

• Basic SQL knowledge for data validation and troubleshooting.

• Knowledge of flat files, delimited files, XML, JSON, or other EDI formats.

• Experience with batch monitoring, job reruns, file reprocessing, and Application validations.

• A plus if a candidate has Cargowise experience.

ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type: Remote.

Location: Mexico

Salary: $95,000 GROSS

Benefits: Excellent superior benefits.