AI Lead (Brazil)

At Connectly we are building the future of conversational commerce in Latin America with the focus on Whatsapp. Instead of shoppers installing yet another app, we are offering a 360 engagement platform for retailers inside of an app that everyone already have on their phone - Whatsapp. We are a VC backed series B startup with a world-class team coming from Facebook, Google, Uber and other silicon valley companies. We are a remote-first company with offices in San Francisco and Bogota. Job Summary * The AI Lead is responsible for bringing Connectly's AI platform to clients. You will be responsible for the success of a group of clients, from designing and implementing journeys, defining new AI features, and developing relationships with our clients. Responsibilities include: * **Deliver AI expertise** * Lead AI team and leverage our AI platform to work with clients and create amazing experiences for end users * Build strong relationships with clients, helping them drive their AI strategy and addressing their concerns * Create a feedback loop between clients and the Engineering / Product teams * **Account Expansion** * Understand the main challenges and opportunities to grow AI applications in customer journeys, and work with clients and product to address them * Define, monitor, and report client success metrics, improving them over time * Present results and expansion proposals to different stakeholders * **Practical Implementation** * Lead the implementation of AI solutions for complex and specific client problems * Adjust product implementation based on data analysis and client feedback * Collaborate with the Product team to solve problems and suggest improvements What will make you excel at this job: * Proven ability to solve complex problems in a structured way * High drive for impact and willingness to go beyond current solutions and frameworks * A strong sense of urgency while keeping scalability and repeatable processes in mind to ensure long-term success * Curious people who can learn difficult things quickly Requirements: * Being located in Brazil * Proficiency in both Portuguese and English * 3 to 5 years of professional experience as a management consultants, product manager or in a similar role in an AI company * Experience in project management and client or stakeholder relationships * Strong analytical background and ability to connect with technical teams * Engineering / technical experience is a plus * Excellent collaboration skills across different areas (Sales, Engineering, Product)