Account Support Specialist

Remote position, only for candidates in Latam At Ryz Labs, we’re looking for an Account Specialist to support the execution and growth of brandpartnership campaigns across one of our clients' networks of event and venue partners.This is a high-ownership, execution-focused role where you’ll work closely with AccountManagers while owning the day-to-day coordination of campaigns. You’ll be the primarypoint of contact for Event Organizers, ensuring programs run smoothly from kickoffthrough completion. This role is ideal for someone who thrives in a fast-paced environment, is highlydetail-oriented, and enjoys balancing customer communication with operationalexecution. What You’ll DoCampaign Execution & Logistics Own end-to-end coordination of brand campaigns, ensuring programs areexecuted on time and at a high standardManage logistics including shipping, production, and communication with EventOrganizersCoordinate with 3PL and creative partners on quotes, timelines, production, andinvoicingEnsure all campaign details are accurately tracked and executed across systems Organizer & Customer Communication Serve as the primary point of contact for Event Organizers during active campaignsDrive offer acceptance by proactively reaching out via email, phone, and SMSRespond to inquiries and resolve issues quickly to ensure a seamless experience●Build strong relationships with organizers to support repeat participation andlong-term growth Billing & Operations Manage billing workflows, ensuring accuracy and timely processingPartner with finance and internal teams to maintain compliance and resolvediscrepanciesMaintain up-to-date Organizer profiles, including contact, billing, and logisticsinformation Internal Collaboration Partner closely with Account Managers and Coordinators to support accountstrategy and executionCommunicate client goals and campaign needs to internal teamsDocument activity and maintain accurate records in CRM and internal tools Product & Process Improvement Identify and recommend ways to improve internal processes and campaign executionProvide feedback on product performance and usabilityProactively troubleshoot issues and help reduce inefficiencies across workflows What Success Looks LikeIndependently manage multiple campaigns from launch through completionBuild strong relationships with Event Organizers and ensure high satisfactionConsistently execute campaigns with accuracy and attention to detailIdentify at least one opportunity to improve a process or workflow Qualifications1–2 years of experience in customer success, account management, operations,or a similar client-facing roleStrong organizational skills with exceptional attention to detailAbility to manage multiple priorities and meet deadlines in a fast-paced environmentExcellent written and verbal communication skillsComfortable working cross-functionally with internal and external partnersSelf-starter with a proactive, problem-solving mindset Technical SkillsProficiency in Google Workspace (Docs, Sheets, etc.)Strong Excel/Google Sheets skills (e.g., VLOOKUP, SUMIF)Experience with CRM systems and project management tools (e.g., Asana) Nice to HaveExperience in events, partnerships, or experiential marketingExperience working with logistics, vendors, or supply chain coordinationFamiliarity with AI tools to improve efficiency