Account Director

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner. This role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts. What you’ll do * Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust. * Develop and execute account growth strategies, identifying upgrade and expansion opportunities. * Lead renewals and commercial negotiations in partnership with leadership. * Build strong relationships with senior stakeholders and procurement teams. * Translate customer goals into scalable creative programs and solutions. * Partner with Project Managers and Producers to ensure seamless delivery across workstreams. * Act as the senior escalation point, resolving issues quickly and maintaining customer confidence. * Monitor account health, burn rates, and pacing to ensure performance and profitability. * Develop ROI-driven business cases that demonstrate the value of Superside’s model. * Identify opportunities to leverage AI and automation to improve customer outcomes. * Coach and develop PMs and Producers to raise the bar on delivery and customer management. * Partner with Creative, Product, and Operations to align on resourcing and execution. What you'll need to succeed * 5–10+ years of experience in account management or client services in creative, marketing, or digital environments. * Proven track record of managing and growing enterprise or high-value global accounts. * 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent). * Strong commercial acumen with ownership of revenue, retention, and growth targets. * Experience working with enterprise, SaaS, D2C, or B2B clients. * Proven ability to manage senior stakeholders and navigate complex organizations. * Experience leading and developing cross-functional teams. * Strong operational mindset with the ability to scale delivery while maintaining quality. * Ability to translate business objectives into actionable programs and outcomes. * Excellent communication skills with a structured, solution-oriented approach.