Virtual Dental Front Office Receptionist Bilingual

We are seeking an experienced Virtual Dental Front Office Receptionist / Patient Care Coordinator to join a busy, patient-focused dental practice. This is an excellent opportunity for someone with strong U.S. dental front office experience who enjoys providing exceptional customer service, coordinating patient care, and supporting a fast-paced, multi-provider practice.

The ideal candidate is bilingual (English/Spanish), highly organized, detail-oriented, and experienced with dental scheduling, insurance verification, and patient communication.

What We're Looking For

We're looking for a dependable, patient-focused professional who enjoys helping patients, thrives in a collaborative environment, and takes pride in delivering outstanding service. If you have a strong dental front office background and enjoy working in a fast-paced virtual setting, we'd love to hear from you.

Key Responsibilities

• Manage recall lists and proactively schedule patients for preventive and follow-up appointments.

• Schedule, reschedule, and confirm patient appointments.

• Answer inbound calls and assist with AI receptionist overflow.

• Coordinate patient care and provide exceptional customer service.

• Perform dental insurance verification and eligibility checks as needed.

• Follow up with patients regarding recommended treatment plans after exams.

• Contact and reschedule no-show or missed appointments.

• Maintain accurate patient records within the practice management system.

• Support additional front office administrative tasks as assigned.

• Collaborate with multiple providers to ensure efficient scheduling and patient flow.

Requirements

Required

• 3–4 years of recent experience working in the front office of a U.S. dental practice.

• Bilingual English and Spanish (spoken and written).

• Experience with:

• Patient scheduling

• Recall management

• Dental insurance verification

• Treatment follow-up

• No-show management

• General patient coordination

• Ability to multitask in a fast-paced environment.

• Excellent verbal and written communication skills.

• Strong customer service and organizational skills.

• Comfortable learning new processes and taking on additional responsibilities.

Preferred

• Experience using EagleSoft EMR.

• Experience using the Weave phone system.

• Experience supporting a multi-provider dental practice.

Remote Work Requirements

• Dedicated, quiet home office suitable for HIPAA-compliant work.

• Reliable high-speed internet connection.

• Computer capable of running multiple applications simultaneously.

• Quality USB headset with microphone.

• Backup power and/or internet solution preferred.

Training & Support

• Comprehensive training provided by the practice.

• Direct supervision and ongoing support from the Practice Owner/Doctor.

Benefits

Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 10 AM to 7 PM PST.