E-commerce Operations & Growth Associate

Job Title: Operations & Growth Associate (E-Commerce | Jack-of-All-Trades)

About Us

We’re a fast-growing e-commerce brand focused on transforming everyday pet care into something simple, effective, and enjoyable. Our products are built around one idea: turning stressful routines into moments people (and pets) actually look forward to.

We’re looking for someone who wants to grow with the business — not just complete tasks, but actively help build and improve the company.

The Role

This is not a narrow or repetitive role.

You’ll work across multiple areas of the business including operations, marketing, product development, research, and problem-solving. We need someone resourceful, proactive, and excited to take ownership.

If something is unclear, you figure it out. If something is broken, you fix it. If something can be improved, you bring the idea.

Key Responsibilities

• Take ownership of projects from start to finish

• Conduct research and turn findings into actionable solutions

• Support and improve e-commerce operations (Amazon, Shopify, etc.)

• Identify inefficiencies and implement better systems and workflows

• Assist with product development, sourcing, and testing

• Brainstorm and execute growth opportunities and new ideas

• Handle a mix of daily operational tasks and strategic initiatives

• Work across multiple areas of the business without losing focus

• Use tools like ChatGPT and Helium 10 to support operations, research, and growth strategies

Who You Are

• Independent and self-driven

• Detail-oriented and thorough

• Smart, resourceful, and able to solve problems quickly

• Strong communicator — clear, concise, and responsive

• Familiar with e-commerce operations and online business systems

• Able to manage multiple priorities simultaneously

• Strong researcher who digs deep to fully understand problems

• Creative thinker who contributes ideas proactively

• Passionate about building and growing a business

• Energized by progress, ownership, and accomplishment

What This Is NOT

• Not a repetitive task-only role

• Not a “wait for instructions” position

• Not limited to one department or function

What This IS

• A high-growth role with real responsibility

• Direct collaboration with the founder

• A position where your ideas are heard and implemented

• An opportunity to learn every part of a growing e-commerce brand

Requirements

• Experience or strong familiarity with e-commerce (Amazon, Shopify, etc.)

• Comfortable using tools such as:

• ChatGPT

• Helium 10

• Google Workspace / Microsoft Office

• Strong problem-solving and research skills

• Ability to work independently with minimal supervision

• Organized, adaptable, and proactive mindset

Employment Type

• Full-Time (9:00 AM - 5:00 PM EST)

• Remote

How to Apply

Please send a short note explaining:

• Why this role fits you

• An example of something you figured out on your own

• One thing you would improve in an e-commerce brand today

Benefits

• Competitive salary based on experience

• Growth opportunities as the company scales

• Performance-based upside potential