3PL Logistics Operations Analyst (Remote) | LATAM

• Employment Type: Full-Time Contractor

• Workplace: Remote

• Compensation: USD 1,700 - 2,300/month

• Schedule: Monday to Friday. Candidate must be available to work full-time during U.S. business hours (PST, CST, or EST). The shift will fall within the 7:00 AM – 7:00 PM timeframe depending on team alignment (9-hour shift / 8 productive hours per day).

At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.

The 3PL Logistics Operations Analyst is responsible for monitoring logistics performance, maintaining operational visibility across freight and fulfillment, and ensuring effective coordination with third-party logistics partners. This role plays a critical part in analyzing logistics data, tracking delivery performance, and supporting operational excellence across DTC, Amazon, and retail channels.

The analyst serves as a key operational point of contact for logistics performance monitoring, delivery issue resolution, and continuous improvement initiatives across the 3PL network. The role supports leadership through accurate reporting, performance insights, and proactive issue management.

Responsibilities:

• Monitor and analyze logistics performance across 3PL partners, carriers, and distribution networks

• Track delivery performance, transit times, exception rates, and SLA compliance

• Investigate and resolve operational issues such as delivery delays, lost shipments, carrier exceptions, and freight claims

• Manage freight documentation including Bills of Lading (BOL), Proof of Delivery (POD), and shipment records

• Coordinate with carriers, freight brokers, and warehouse partners to resolve shipment issues and improve operational efficiency

• Support compliance monitoring for Amazon fulfillment metrics such as OTDR and delivery performance

• Maintain and update reporting dashboards and operational data used by leadership for decision-making

• Analyze freight costs, duties, and landed cost drivers to support cost visibility and operational planning

• Monitor compliance risks and ensure adherence to logistics processes across the 3PL network

• Identify operational inefficiencies and support continuous improvement initiatives

Requirements

• 3–5+ years of experience in logistics, freight operations, or supply chain operations

• Hands-on experience managing parcel, TL, and LTL shipments

• Experience working with 3PL inventory management and warehouse operations

• Experience managing freight claims, delivery exceptions, and carrier escalations

• Proficiency creating and managing freight documentation (BOLs, PODs, shipment records)

• Advanced Excel skills, including pivot tables, reporting dashboards, and data analysis

• Experience monitoring logistics KPIs such as transit times, exception rates, and SLA performance

• Experience working with NetSuite, WMS platforms, or logistics management systems

• Experience supporting Amazon fulfillment compliance metrics (e.g., OTDR)

• Ability to analyze freight costs, duties, and landed costs

Benefits

• Access to a $200K+ perk marketplace with discounts on 150+ global services.

• Option to withdraw up to 50% of approved earnings before payday.