Senior Fraud & Risk Ops Analyst

WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. What you will do: * Proactively analyze data, identify trends and generate impactful recommendations to drive business goals. * Perform detailed investigations into potential fraud activities at the account and transaction level. Clearly document the results from these investigations and act as appropriate. * Review transaction monitoring and account level reporting including conducting research on possible linked accounts or users creating similar fraud risks. * Identify and compile trends allowing for detection model or rule adjustments and operational efficiency gains. Summarize and document findings with recommendations for data scientists and engineering. * Support the customer and merchant support groups by handling internal and external risk inquiries as the primary point of contact. Adjust risk settings of accounts and users per policy guidelines. * Document policies and procedures around risk management processes and systems. Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the company’s overall risk management. * Create and maintain reporting on risk metrics and key performance indicators. Work with the analytics team to create data visualizations and reporting for the risk team. Who you are: * Fraud/risk experience in the financial services industry - preferably with some experience in payments or remittances. * Familiarity with fraud concepts such as account-take-over, stolen financials, friendly fraud, and identity theft. * Strong investigative capabilities and pattern recognition. * Understanding of the impact risk decisions can have on good customers and ability to take a balanced view of risk mitigation. * Intermediate/Advanced SQL skills. * Experience creating playbooks and policy documentation for operational processes. * Advanced Microsoft Office or GSuite skills, particularly GSheets/Excel. * Ability to communicate fluently in English. Our perks and benefits: * Bradesco health and dental plan, for you and your dependents, with no co-payment cost; * Life insurance with differentiated coverage; * Meal voucher and supermarket voucher; * Home Office Allowance; * Wellhub - Platform that gives access to spaces for physical activities and online classes; * Trustly Club - Discount at educational institutions and partner stores; * Monthly happy hours; * English Program - Online group classes with a private teacher; * Extended maternity and paternity leave; * Birthday Off; * Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil; * Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!; * Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that! #LIRemote