Technical Project Manager RPA

| RPA project management & working for system integrators and/or global SI. | | --- | | customer-facing, partner facing, customer success, account management or strategic consulting organization | | Coordinate internal resources to deliver customer outcomes as sold • Ensure all RPA projects delivered within time, scope, quality, and cost constraints • Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality • Ensure resource availability and allocation • Develop detailed project plans to monitor and track progress • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques • Measure project performance using appropriate tools and techniques • Report and escalate to management as needed • Successfully manage the relationship with the client and all stakeholders • Run,manage & develop customer facing project status meetings as required. • Create and maintain comprehensive project documentation • Collaborate with project managers worldwide to improve PM efficiency • Foster relationships with customers enabling future account sales • Work collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timing • Internalize every aspect of the customer experience as it relates to delivery excellence • Assist in the development and/or review of SOWs, MSAs, and other related documentation • Maintain high levels of customer/partner engagement with a focus on CSAT and NPS. • Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience • Continually work to identify, develop and share new uses for client • Identify best practice artifacts that can be packaged into delivery kits and shared with partners • Help drive customer references and case studies. 5+ years of experience in RPA project management & working for system integrators and/or global SI. • 10+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization • Excellent client-facing and internal communication skills • Strong working knowledge of Microsoft Office • PMP / PRINCE II certification a plus • Experience using change management processes for dynamic professional services projects • External customer-facing management experience a plus (including partners) • Internal customer relationship management experience (i.e. sales, pre-sales, advisory services) a plus • Experience managing multiple workstream, Agile Project Management & professional services SOW's in parallel a plus • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption, Proven experience building strong internal and external relationships • UiPath project management is mandatory • Previous experience with working with Automation Anywhere, Blue Prism, Open Span is a plus |