Travel Agent

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is an innovative travel platform transforming how travelers plan and book trips. They specialize in personalized travel solutions, connecting clients with exclusive options, seamless booking experiences, and expert recommendations tailored to individual preferences, with a strong focus on memorable, high-quality travel experiences. Location Fully Remote | M-F 8 AM - 4 PM or 12 PM - 10 PM Role Overview The Travel Agent will assist clients in booking trips and creating customized itineraries that meet their travel needs. Using the company’s platform, this role manages travel arrangements, communicates primarily via WhatsApp, and ensures every detail of the booking process is handled with care, while building lasting client relationships and recommending personalized travel experiences. Key Responsibilities BOOKING & TRAVEL ARRANGEMENTS - Book travel trips, accommodations, and activities using the company’s booking platform - Build detailed, tailored itineraries based on client preferences and needs - Ensure seamless travel arrangements across flights, accommodations, and local experiences CLIENT RELATIONSHIP MANAGEMENT - Develop and maintain strong client relationships through personalized service - Communicate clearly and promptly with clients via WhatsApp - Follow up regularly to ensure satisfaction and provide ongoing support SALES & RECOMMENDATIONS - Upsell premium travel experiences and exclusive options aligned with client preferences - Provide personalized recommendations to deliver high-quality travel experiences - Stay informed on travel trends and destinations to enhance client guidance Qualifications EXPERIENCE - 1+ year of experience in a client-facing role (customer success, sales, or travel agent) - Experience engaging with high purchasing power demographics is a plus SKILLS - Proficiency with travel booking platforms and software - Excellent written and verbal English communication skills - Strong ability to understand client needs and personalize recommendations - Highly organized, proactive, and detail-oriented - Strong interpersonal skills with the ability to build long-term client relationships - Passion for travel and the travel industry What Success Looks Like - High client satisfaction is reflected in repeat business and positive feedback - Consistently meeting or exceeding booking and sales targets - Successfully managing multiple customized itineraries with attention to detail - Maintaining an engaged client base through consistent communication and follow-ups Opportunity This role offers the chance to work in a fast-paced, client-focused environment where travel expertise and sales skills directly impact client experiences. You’ll help travelers create exceptional vacations while building strong relationships and contributing to a growing, personalized travel platform. APPLICATION PROCESS: TO BE CONSIDERED FOR THIS ROLE THESE STEPS NEED TO BE FOLLOWED: - Fill in the application form - Record a video showcasing your skill sets