Technical Account Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a high-growth AI SaaS platform built for marketers and operations teams. Their core product is a Marketing Mix Modeling (MMM) solution that helps growth teams measure the true impact of advertising channels, optimize budget allocation, and make faster, data-driven decisions. The platform supports media mix modeling, performance tracking, spend optimization, and omnichannel retail measurement to give brands a clear understanding of marketing performance and growth opportunities.

LOCATION

Fully Remote | 9 AM - 5 PM EST

ROLE OVERVIEW

The Technical Account Manager will own the full client technical relationship from onboarding through long-term success. This role will focus on client onboarding, data integrations, MMM model setup, forecasting support, technical scoping, and ongoing client partnership across mid-market and enterprise accounts.

The ideal candidate is highly analytical, proactive, technically strong, and comfortable operating cross-functionally between clients, sales, and engineering teams. This is not a support-only role — the Solutions Engineer will play a critical role in driving successful implementations, maintaining data quality, and ensuring clients receive ongoing value from the platform.

KEY RESPONSIBILITIES

CLIENT RELATIONSHIP & ONBOARDING

• Own the full client technical relationship, including onboarding, integrations, MMM setup, forecasting model configuration, and ongoing support.

• Lead onboarding scoping by mapping client marketing channels, revenue sources, and data ecosystems.

• Assess incoming data quality, identify gaps early, and work with clients to resolve issues before downstream impact.

• Own the client data pipeline from ingestion through modeling outputs and proactively identify and resolve issues.

DATA INTEGRATION & TECHNICAL OWNERSHIP

• Manage technical implementation and integration processes across client systems and marketing platforms.

• Ensure client data meets platform standards and modeling requirements.

• Monitor data flow accuracy, consistency, and overall system reliability.

• Partner with internal engineering teams to troubleshoot technical challenges and improve workflows.

SALES & CROSS-FUNCTIONAL SUPPORT

• Support the sales process through technical discovery conversations and integration scoping.

• Partner with the sales team to demonstrate product value and technical capabilities to prospective clients.

• Collaborate cross-functionally with engineering, product, and client teams to support successful implementations and ongoing account success.

• Help bridge technical and business conversations to ensure alignment across stakeholders.

QUALIFICATIONS

EXPERIENCE

• 5–8 years of experience in Solutions Engineering, Technical Account Management, Sales Engineering, Implementation, or similar client-facing technical roles.

• Experience working with SaaS platforms, data integrations, or analytics-focused products.

• Experience supporting enterprise or mid-market client implementations.

• Exposure to marketing analytics, marketing technology, or media measurement platforms is strongly preferred.

SKILLS

• Strong understanding of data flows, integrations, APIs, and technical onboarding processes.

• Ability to assess data quality and troubleshoot technical implementation issues.

• Strong communication skills with the ability to work directly with technical and non-technical stakeholders.

• Highly organized with strong project management and client coordination abilities.

• Comfortable owning multiple client relationships and priorities simultaneously.

• Strong problem-solving mindset with a proactive, solutions-oriented approach.

• Ability to operate independently in a fast-paced, high-growth environment.

OPPORTUNITY

This is an exciting opportunity to join a fast-growing AI SaaS company at the intersection of marketing analytics, data infrastructure, and AI-powered decision-making. The Technical Account Manager will play a highly visible role across client success, onboarding, technical implementation, and long-term platform adoption.

For someone who enjoys owning client relationships, solving complex technical problems, and helping companies make smarter marketing decisions through data, this role offers strong ownership, cross-functional exposure, and long-term growth potential.

APPLICATION PROCESS:

TO BE CONSIDERED FOR THIS ROLE THESE STEPS NEED TO BE FOLLOWED:

• Fill in the application form

• Record a video showcasing your skill sets