Senior PS Consultant
Miratech
$0-$0 / yr
Salary
brazil
Region
ASAP
Start Date
About Miratech
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
About this Role.
We are looking for a Senior PS Consultant to join our team. Miratech delivers end-to-end Customer Experience (CX) solutions to a diverse portfolio of clients. This role focuses on designing and delivering modern cloud-based contact center solutions, with an initial focus on a Talkdesk project
Responsibilities:
Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions
Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation
Analyze business and technical requirements to define scalable and efficient architectures
Own and evolve contact center solution architecture across cloud platforms
Configure and customize solutions (IVR, routing strategies, integrations, automation)
Lead implementation, deployment, and upgrade activities
Collaborate with stakeholders and third-party vendors to ensure successful delivery
Support go-live activities and ensure a smooth transition to production
5+ years of experience with enterprise contact center platforms
Hands-on experience with Talkdesk (implementation, configuration, development)
Expertise in Talkdesk Studio (IVR flows, routing, automation)
Proven skills in Genesys Cloud CX, including development, implementation, and support
Experience with integrations (APIs, CRM systems such as Salesforce, Zendesk, etc.)
Hands-on experience in CCaaS migration projects, including transitions to Talkdesk
Solid understanding of SIP/VoIP, SBCs, and call routing principles
Strong analytical and problem-solving skills