Remote Intake Specialist (Personal Injury)

Bilingual Intake Specialist (Spanish/English) — Personal Injury (U.S. experience)• Location: Remote• Schedule: Monday to Friday• Overview: Serve as the first point of contact for prospective clients, providing empathetic and professional service while collecting key case information and performing initial screenings.• Responsibilities:• Handle inbound calls, chats, and web inquiries in both English and Spanish• Conduct initial case screenings (auto accidents, slip & fall, etc.)• Read and analyze medical records (medical terminology required)• Accurately enter and manage case information in CRM systems• Explain the intake process and next steps to clients• Schedule appointments with attorneys or legal staff• Follow up with clients to collect documents and signatures• Maintain confidentiality and legal compliance standards• Collaborate with attorneys and case teams• Meet intake and conversion performance targets• Requirements & Skills:• English level C1 (advanced) and fluent Spanish (spoken and written)• Minimum 1 year of experience as an Intake Specialist with U.S. experience (required)• Experience in Personal Injury• Ability to read and understand medical records• Experience with CRM/case management systems (Clio, Filevine, Litify, etc.)• Strong communication and active listening skills• Ability to handle high call volumes and multitask• Excellent attention to detail and data accuracy• Strong organizational and time management skills• Professionalism and empathy when handling sensitive situations #SolvoGlobal#LI-PROMOTED#LI-Remote